JESSICA VALENZUELA
Wyandotte,MI
Summary
Adaptable and organized administrative assistant with valuable experience in a fast-paced, high-volume medical office. Thrives in collaborative environments, utilizing problem-solving skills and taking initiative to consistently deliver accurate results on time-sensitive projects. Strong leadership abilities enable effective management of multiple responsibilities for optimal productivity.
Overview
6
6
years of professional experience
Work History
CLAIMS ADMIN SUPPORT SPECIALIST
Progressive Insurance
Plymouth MI
10.2024 - Current
- Facilitate title exchange meetings to ensure accurate completion of documents.
- Efficiently complete tasks by end of day. Tasks may include but are not limited to: sending certified letters, completing canned reports, creating correspondences to mail or fax to recipient, analyzing canned reports and completing out bound calls to verify information for subrogation purposes, accurately pay interest payments.
- Operate and maintain office equipment such as fax, printing and copying machine.
- Organize, scan and file daily mail
- Plan and execute work experience events for Admin teams
- Coordinate with Facilities department to complete maintenance needs
ADMINISTRATIVE ASSISTANT
Downriver Medical Associates
Wyandotte, MI
11.2023 - 10.2024
- Maintaining and organizing schedules for 7 physicians across 4 facilities, collaborating with the facility teams to ensure accuracy and minimizing scheduling conflicts
- Managing office supply procurement and inventory and executed the payment of business expenses and invoices
- Handling confidential employee and physician records to ensure accuracy and compliance in personnel files
- Management of credentialing projects to secure insurance contracts for two facilities
- Supported Office Managers via scheduling meetings, handling clerical work, and preparing crucial documents for meetings.
RECEPTION AND CALL CENTER COORDINATOR
Downriver Medical Associates
Wyandotte, MI
10.2022 - 11.2023
- Executing office protocols
- Maintaining and creating schedules for 10 employees
- Performance monitoring and conducting yearly reviews
- Maintain accurate records of employee performance, patient interactions and performance reviews with confidentiality
- Addressed escalated calls from patients professionally and efficiently with their subsequent complaints resolved effectively
- Developed tailored coaching plans to address individual needs and improve overall team performance metrics
- Reduced employee turnover by creating a supportive work environment and offering an open line of communication
CALL CENTER REPRESENTATIVE
Downriver Medical Associates
Wyandotte, MI
05.2021 - 10.2022
- Medical record management ensuring confidentiality and security in compliance with HIPAA regulations
- Accurately documenting patient information into EHR system
- Handling of inbound calls, scheduling and entering accurate insurance and billing information
- Identification and resolution of patient concerns and complaints
- Exceeded performance metrics such as call handling time and first call resolution
- Effectively managed primary responsibilities alongside supplementary tasks
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Pharmacy Technician
Meds and More Pharmacy
Wyandotte, MI
03.2020 - 04.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
HIGHSCHOOL DIPLOMA -
Roosevelt High School
Wyandotte MI06.2015
Skills
- Microsoft Office Suite Proficiency
- Team Leadership
- Communication and Team Collaboration
- Confidentiality and Adaptability
- Exceptional Communication
- Time Management
- Technical Aptitude
- Administrative Expertise
Timeline
CLAIMS ADMIN SUPPORT SPECIALIST
Progressive Insurance
10.2024 - Current
ADMINISTRATIVE ASSISTANT
Downriver Medical Associates
11.2023 - 10.2024
RECEPTION AND CALL CENTER COORDINATOR
Downriver Medical Associates
10.2022 - 11.2023
CALL CENTER REPRESENTATIVE
Downriver Medical Associates
05.2021 - 10.2022
Pharmacy Technician
Meds and More Pharmacy
03.2020 - 04.2021
HIGHSCHOOL DIPLOMA -
Roosevelt High School