MEDLIN MAMULU
Award Winning Customer Service Representative
Newark,NJ
Summary
Enthusiastic Client Service Representative with 7 years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Overview
7
7
years of professional experience
Work History
Claims Admin Support Specialist
Progressive
, NJ
11.2018 - 01.2021
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions. Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Mentored and Trained new hire employees in resolving complex liability disputes
- Built talented teams of number claims administrators dedicated to timely and compliant resolutions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Sales and Service Expert
Concentrix
Remote
02.2016 - 09.2018
- Contacted new and existing customers to outline benefits of products. Monitored customers orders and demonstrate product features to align with customer .
- Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Access Representative
New Bridge Medical Center
Paramus , Newjersey
09.2020 - 10.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
College of Saint Elizabeth
Morristown, NJ05.2022
High School Diploma -
Marion P Charter High School of Culinary Arts
Newark, NJ06.2016
Skills
- Customer Service
- Call Centers/ Call controlling
- Customer relations/Leadership Skills
- Problem-solving abilities/ Care plan management
- Analytical abilities/ Data evaluation
- Active listening
- Sales Person
- Claims development support
- Proficiency using Microsoft
- Proficiency using Excel
- Claims processing
- Insurance billing
Timeline
Patient Access Representative
New Bridge Medical Center
09.2020 - 10.2022
Claims Admin Support Specialist
Progressive
11.2018 - 01.2021
Customer Sales and Service Expert
Concentrix
02.2016 - 09.2018
College of Saint Elizabeth
High School Diploma -
Marion P Charter High School of Culinary Arts
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