Jillian Zozaya
Hurst
Summary
Dedicated and detail-oriented administrative professional with over three years of experience in office management and more than ten years in customer service. Recognized for a strong work ethic, exceptional initiative, and quick adaptability to new procedures. A friendly yet determined mindset contributes positively to team dynamics and overall company success. Proven ability to efficiently complete daily assignments while fostering collaborative relationships within the workplace.
Overview
8
8
years of professional experience
Work History
Claims Admin Support Specialist
Progressive Casualty Insurance Company
09.2021 - 12.2025
- Provide support to adjustors in the finalizing of total loss claims.
- Completed 6 month training program within first two months of being with the company and enhanced customer satisfaction with fast knowledgeable service.
- Administer and process correct paperwork to ensure a smooth transition of title.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Consistent communication with providers, lawyers and customers for accurate and timely filling of claim.
- Utilized programming system to track customer requests and prioritize urgent needs.
Care Coordinator
Texas Physical Therapy Specialist
08.2020 - 09.2021
- Primarily responsible for maintaining a full schedule of 10 patients per provider per day by properly scheduling, recruiting, and follow up with patients on a weekly basis.
- Built strong relationships with clients to deliver emotional support and companionship.
- Communicating verbally and in writing with each customer in regard to benefits, coverage and authorization requirements for treatment.
- Making ethical decisions when filing and billing claims or denials for the best of the company as well as the customer.
- Calculating patient financial responsibility and offer assistance programs or payment plan options.
- Connecting with local doctors to provide updates on plan of care and obtain a network relationship for maximum referrals.
Office Manager
Therapy Partners of North Texas
03.2018 - 03.2020
- Managed supervisor itinerary and appointments and streamlined scheduling procedures. Constantly reaching goals maximizing company productivity.
- Obtained and verified complete insurance information including coordination of benefits, limitations and authorizations. Implemented techniques to track authorizations and limitations per specific insurance guidelines to optimize 90% profit and limit losses.
- Communicated verbally and in writing with patients regarding coverage using basic knowledge of commercial, Medicare, Medicaid and miscellaneous insurance policies.
- Responsible for medical records, coding and entering charges for the billing office, while maintaining hundreds of patient charts ensuring strict compliance with confidentiality policies.
- Networked with local doctor’s continually updating each patient care, and recruiting new patients.
Education
University of Texas
Arlington08.2015
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Midwestern State
Wichita Falls, Tx08.2010
High School Diploma - undefined
Keller High School
Keller, Texas05.2010
Skills
- Microsoft Teams, Excel, PowerPoint, Outlook
- Proficient in networking and relationship building
- Devoted to friendly customer care
- Effectively process and utilize new knowledge
- Detail-oriented data management
Timeline
Claims Admin Support Specialist
Progressive Casualty Insurance Company
09.2021 - 12.2025
Care Coordinator
Texas Physical Therapy Specialist
08.2020 - 09.2021
Office Manager
Therapy Partners of North Texas
03.2018 - 03.2020
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Midwestern State
High School Diploma - undefined
Keller High School
University of Texas