Misty Hartsock
Hiltons,VA
Summary
Detail-oriented administrative support specialist with experience in regulated environments, confidential records management, and public-facing service. Background includes workers' compensation claims support, insurance documentation, and civic roles requiring accuracy, compliance, and discretion. Demonstrated ability to work with multiple computer systems, maintain data accuracy, and communicate professionally with the public, while adhering to established policies and procedures. Excellent verbal and written communicator, with a strong background in cultivating positive relationships, and exceeding goals. Demonstrated ability to complete tasks accurately, despite interruptions, and competing demands. Reliable, detail-oriented, and skilled in document processing, data entry, and multi-system workflows. Strong work ethic, professional demeanor, and great initiative.
Overview
2026
2026
years of professional experience
Work History
Claims Clerk/Claims Support Specialist
SmartCasualtyClaims
Abingdon, VA
11.2023 - 11.2025
- Position ended due to company closure.
- Processed and indexed lost time workers' compensation claims while maintaining confidentiality.
- Gathered necessary information to assist claims adjusters during investigation efforts.
- Supported investigation of lost time claims through detailed documentation management.
- Entered and verified data across multiple systems, ensuring accuracy and compliance with regulatory requirements.
- Managed electronic records using ImageRight and claims management software.
- Reviewed and authorized documentation, authorized payments, ensuring accuracy and compliance with established procedures.
- Verified detailed invoices substantiate records and facilitate timely payments.
- Maintained strict confidentiality while handling sensitive medical, legal, and financial information.
- Collaborated with healthcare providers and claimants to resolve billing inquiries and ensure seamless payment processing.
- Processed and managed incoming medical-only workers' compensation claims, ensuring accuracy and compliance with state regulations and company policies.
- Served as the point of contact for clients, claimants, providers, and internal teams regarding workers' compensation claims, ensuring timely and accurate communication.
- Provided administrative support, including mail sorting, photocopying, scanning, organizing, uploading, and managing claims-related documents in compliance with internal and regulatory standards.
- Coordinated medical appointments, treatment authorizations, and referrals with healthcare professionals and case managers.
- Oversaw claim status and coordinated with relevant parties to ensure prompt resolution and continuous claims progress.
- Maintained confidentiality and adhered to HIPAA and workers' compensation regulations at all times.
- Provided empathetic and efficient customer service to injured workers, ensuring they felt supported throughout the claims process.
- Communicated professionally with Internal teams and external parties.
(Part-Time) Election Poll Worker and Merchandiser
Civic and Contract Administrative Roles
Various Organizations, 2005-2023
- Verified voter eligibility and identification in compliance with election laws.
- Maintained accurate records, and followed established procedures.
- Provided clear, professional assistance to the public in a time-sensitive environment.
- Performed independent fieldwork following detailed instructions and schedules.
- Ensured inventory accuracy and planogram compliance.
- Documented and completed tasks, and communicated status updates.
Community Leadership and Administrative Experience
.
Vice President
Hiltons Elementary PTO
- Supported executive board operations, meeting agendas, and official records.
- Coordinated committees, volunteers, and school administration.
- Assisted with budgeting, approvals, and documentation
- Chaired multiple fundraising events.
- Solicited donations from businesses to offset cost of fundraisers and banquets
- Designed and distributed the Hilton PTO newsletter and promotional flyers
Volunteer Library Assistant
Hilton Elementary
- Organized materials, maintained records, and supported daily library operations
- Assisted students and staff in a structured, rules-based environment
Fundraising and Event Chair
.
- Chaired multiple fundraising committees and managed timelines, vendors, and volunteers
- Organized school and youth sports banquets, including scheduling, logistics and coordination
- Prepared documentation and submissions for grant funding
Grant Recipient
Lowes Toolbox for Education ($5000)
- Authored and submitted successful grant proposal
- Coordinated implentation and compliance with grant requirements
Education
Some College (No Degree) -
AUM, Auburn University At Montgomery
Montgomery, ALSkills
- Records management and document processing
- Data entry, verification, and quality control
- Payment processing
- Interpersonal skills
- Scheduling, correspondence, and coordination
- Confidential and HIPAA-sensitive information
- Case file management
- Customer service
- Regulatory and procedural compliance
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Invoice verification
- Clear communication
- Administrative support
Timeline
Claims Clerk/Claims Support Specialist
SmartCasualtyClaims
11.2023 - 11.2025
(Part-Time) Election Poll Worker and Merchandiser
Civic and Contract Administrative Roles
Community Leadership and Administrative Experience
.
Vice President
Hiltons Elementary PTO
Volunteer Library Assistant
Hilton Elementary
Fundraising and Event Chair
.
Grant Recipient
Lowes Toolbox for Education ($5000)
Some College (No Degree) -
AUM, Auburn University At Montgomery