Jessica Vallejo
Miramar,FL
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards. Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
13
13
years of professional experience
Work History
VIP Cocktail Server
Rick’s Cabaret
07.2012 - 10.2021
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
Front Desk Receptionist
The Point Of Aventura
06.2008 - 07.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Goliath Academy
Miami Lakes, Fl06.2004
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
VIP Cocktail Server
Rick’s Cabaret
07.2012 - 10.2021
Front Desk Receptionist
The Point Of Aventura
06.2008 - 07.2012
High School Diploma -
Goliath Academy