Jessica C. Vandivier

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.

• Corroborated manufacturing initiatives by providing a last line defense inspection of materials and products.
• Executed product and process inspection to clearly identify irregularities that may cause damage or inefficiency.
• Utilized metrology equipment (Calipers, Gauges, Laser scans, etc.) to measure and validate control processes.
• Initiated and participated in quality related continuous improvement (Kaizen) projects.
• Applied critical analytic and problem-solving skills to provide a high standard of quality.

• Developed understanding of transportation management platforms to drive content integration with client systems and platforms
• Supervised work of contracted employees to keep on task for timely completion.
• Responded to high volume of phone and email requests to provide logistics information
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience
• Monitored flow of paperwork and directed information to appropriate departments
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands

⦁ Executed both hiring new and terminating current employees based on work performance and company standards.
⦁ Developed highly empathetic client relationships and earned a reputation for surpassing service standard goals.
⦁ Served as the main liaison between customers, field technicians and management.
⦁ Assisted in driving sales goals and achievement of weekly quotas.
⦁ Described products to customers and accurately explained details and necessary after-care of treatments.
⦁ Reviewed accounts receivables to execute debt collection via both inbound and outbound calls.

• Coordinated various activities and requisite transportation requirements to various age-appropriate activities to enhance physical and intellectual development for child
• Orchestrated positive and nurturing environments to facilitate child social and emotional growth
• Devised appropriate balance of playtime and limited screen time to optimize stimulation and support development of fine motor, gross motor, and cognitive skills
• Monitored schedules to instill sleeping, eating and learning habits for child
• Prepared healthy, nutritionally balanced meals for child to establish good eating practices.

• Awarded customer retention professional, first CCC employee to be exemplified for conflict resolution.
• Worked in high-volume, competitive sales environment.
• Skillfully harnessed product knowledge to manufacture a positive customer experience in order to sell and service multiple lines of insurance.
• Remain current on all state mandated licensing through continued education courses, that one may solicit insurance as an independent adjuster.
• Wrote and issued insurance policies, executed numerous policy transactions, quoted customers on the cost of policies or policy changes, recapitulated changes to customer in lament's terms and positioned expectations for next steps.