Jessica Varela
Denver,CO
Summary
Customer-focused dental front-office professional with strong communication, organizational, and administrative skills. Currently completing prerequisites for the Dental Hygiene program while committed to delivering excellent patient care and office support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Dental Front Office Coordinator
Zastrow Dentistry
Edwards, CO
04.2024 - Current
- Verify dental insurance eligibility (Out of network), benefits, and coverage before patient appointments
- Post EOBs and follow up on unpaid or denied claims
- Schedule appointments, manage patient check-in/check-out, and collect outstanding balances
- Maintain accurate patient records and insurance information using practice management software
- Explain insurance benefits, treatment costs, and payment options to patients
- Coordinate with dentists, hygienists, and clinical staff to ensure efficient daily office operations
- Answer multi-line phone calls, assist patients with questions, and provide excellent customer service
- Support front office administrative tasks while maintaining a professional and organized environment
Dog Handler
Wanderlust Dog Ranch
Eagle, CO
05.2022 - 04.2024
- Provided personalized care and supervision for dogs in daycare and boarding, ensuring their safety and well-being during group play
- Monitored dog behavior, managed feeding schedules, administered medications, and documented health and eating habits to ensure optimal care
- Assisted with client registration, verified vaccination records, and coordinated temperament evaluations for new dogs to promote safe group interactions
- Managed check-in and check-out for daycare and boarding guests while delivering excellent customer service
- Prepared meals and medications according to owner instructions and communicated special care needs to staff
- Provided daily updates and photos to owners, communicating pet behavior and well-being to enhance owner satisfaction
- Maintained clean, sanitized play areas, sleeping spaces, and common areas to meet health and safety standards
Dental Receptionist/Insurance Verification Specialist
Comfort Dental Kids (Now Grin Pediatric Dentistry & Orthodontics)
Lakewood, CO
06.2019 - 04.2022
- Verified dental insurance eligibility (in-network), benefits, coverage limitations, and patient financial responsibility
- Submitted insurance claims
- Maintained accurate patient insurance information and updated records in the practice management system
- Greeted patients, checked them in and out, collected co-pays and outstanding balances, and scheduled appointments
- Explained insurance benefits and out-of-pocket costs to patients in a clear and professional manner
- Coordinated with dentists, assistants, and front office staff to ensure efficient daily operations and excellent patient service
Education
Coursework Toward Dental Hygiene Program
Colorado Mountain College
Glenwood Springs, COCoursework Toward Dental Hygiene Program
Community College of Denver
Denver, COSkills
- Dental software expertise
- Dental insurance verification
- HIPAA compliance
- Appointment scheduling
- Patient registration
- EOB posting
- Office administration
- Microsoft office (Word, Excel, Outlook)
- Data entry
- Cash handling
- Multitasking
- Organization
- Attention to detail
- Team collaboration
- Professional phone etiquette
Certification
- CPR certification
Languages
Spanish
English
Timeline
Dental Front Office Coordinator
Zastrow Dentistry
04.2024 - Current
Dog Handler
Wanderlust Dog Ranch
05.2022 - 04.2024
Dental Receptionist/Insurance Verification Specialist
Comfort Dental Kids (Now Grin Pediatric Dentistry & Orthodontics)
06.2019 - 04.2022
Coursework Toward Dental Hygiene Program
Colorado Mountain College
Coursework Toward Dental Hygiene Program
Community College of Denver