Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Jessica Vargas

Staten Island,US

Summary

Results-oriented KYC Senior Manager with expertise in Financial Crimes Risk Management, Regulatory Compliance, and Team Development. Proven track record of driving operational excellence and mentoring teams to exceed performance targets.

Overview

17
17
years of professional experience

Work History

KYC Senior Manager

Citibank
Long Island City, US
01.2018 - Current
  • Responsible for risk oversight of Financial Crimes and KYC activities within the first line of defense.
  • Support leadership in the execution of strategic direction and oversight of BSA Fraud, Sanctions
  • Facilitate the execution of strategic direction for Financial Crimes programs, performing oversight responsibilities and escalating potential gaps and risks.
  • Collaborate closely with business, second- and third-line stakeholders to ensure compliance with relevant Financial Crimes laws and regulations through proper implementation and execution of MS' policies, standards, and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices, reducing costs, optimizing resource allocation, and improving efficiency in managing projects.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention, demonstrating exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Provided strong leadership to enhance team productivity knowledge, proficiency and morale.
  • Ensured team conducts reviews within required SLAs, conducting thorough reviews of clients to ensure current and up-to-date information.
  • Escalated screening as needed after detailed research and submitted AARs.

Branch Manager

Citibank
Brooklyn, US
03.2014 - 01.2018
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Assistant Branch Manager, Operations

Citibank
05.2008 - 03.2014
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
  • Enhanced branch efficiency by streamlining operational processes and implementing new systems.
  • Worked effectively in fast-paced environments.
  • Conducted audits in location and area branches to ensure operational soundness and audit readiness.
  • Managed time efficiently to complete all tasks within deadlines.
  • Demonstrated excellent communication skills, both verbal and written.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.

Education

Paralegal Certificate - Paralegal Studies

Kingsborough Community College
Brooklyn, NY
06.2004

Skills

  • Financial Crimes Risk Management (BSA/AML, Sanctions, Travel Rule, Fraud)
  • KYC Activities & Risk Oversight
  • Regulatory Compliance & Remediation
  • Strategic Planning & Execution
  • Team Leadership & Development
  • Operations Management & Streamlining
  • Risk Identification & Mitigation
  • Project Management & Milestone Achievement
  • Data Analysis & Reporting
  • Stakeholder Management
  • Problem Solving & Root Cause Analysis
  • Change Management & Transformation Programs
  • Communication
  • Prioritization & Urgency
  • High-Paced & High-Profile Environment Navigation
  • Confidential Information Handling

Languages

Spanish, Full Professional

Languages

Spanish
Professional

References

References available upon request.

Timeline

KYC Senior Manager

Citibank
01.2018 - Current

Branch Manager

Citibank
03.2014 - 01.2018

Assistant Branch Manager, Operations

Citibank
05.2008 - 03.2014

Paralegal Certificate - Paralegal Studies

Kingsborough Community College

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