Summary
Overview
Work History
Education
Skills
Awards
COMMUNICATION
LEADERSHIP
Timeline
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JESSICA VARNER

New Brockton

Summary

Driven to achieve success in all endeavors. Aspiring to build a fulfilling career and life. Committed to fostering leadership and driving growth within the company. Passionate about making a meaningful impact and continuously striving for excellence in all professional aspects.

Overview

7
7
years of professional experience

Work History

Customer Care advocate and product distribution

Walmart
10.2024 - Current
  • Coordinated distribution of grocery foods and consumables.
  • Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
  • Improved customer satisfaction by addressing and resolving complaints efficiently.
  • Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.

Head lead manager

Loves Travel Centers
05.2022 - 10.2024
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
  • Boosted team productivity by implementing efficient project management strategies.
  • Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.

Email and Fraud Specialist

Citel
02.2020 - 03.2022
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.

Medical Records Clerk & Nursing assistant

Geisinger Medical Center
12.2018 - 07.2020
  • Adapted quickly to new roles and routines with hands-on learning.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.

Education

Associate Of Applied Business - Medical Assisting

McCann School of Business & Technology
Hazleton, PA

Skills

  • Leadership
  • Customer relationship management
  • Time management
  • Distribution & management of products
  • Multitasking and organization
  • Adaptability and flexibility
  • Data entry proficiency
  • Data Security
  • Quality control management
  • HIPAA compliance
  • HIPAA regulations
  • Medical records management
  • Document scanning
  • EMR / EHR
  • Medical office administration

Awards

HONORS LIST

COMMUNICATION

Being able to teach others in a way that each of them need. You have to tailor your training techniques for people, everyone does not learn or comprehend the same.

LEADERSHIP

Numerous safety awards.

Timeline

Customer Care advocate and product distribution

Walmart
10.2024 - Current

Head lead manager

Loves Travel Centers
05.2022 - 10.2024

Email and Fraud Specialist

Citel
02.2020 - 03.2022

Medical Records Clerk & Nursing assistant

Geisinger Medical Center
12.2018 - 07.2020

Associate Of Applied Business - Medical Assisting

McCann School of Business & Technology

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