Jessica Vaughn
Independence,MO
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Case Administrator II
Chapter 13 Trustee’s Office
Savannah, GA
02.2013 - 05.2019
- Handled over 100 cases monthly from time of filing to confirmation by court
- Reviewed cases for accuracy
- Issued salary orders and prepared cases for court.
- Trained new employees and often used as a resource for people in other departments as well as our Staff
- Attorneys
- Worked in multiple departments including audit uncovering funds due to both our office as well as debtors.
- Actively listened to debtors, handled concerns quickly and escalated major issues to supervisor
- Frequently called and emailed creditors to obtain information for claims.
- One of only three people trained on our online payment site and was able to assist debtors in registration as well as troubleshooting login issues
- Am also proficient in using tax assessor sites to locate properties
- Conducted research for upcoming cases for firm's three attorneys.
- Attended court sessions to record and listen to critical information.
- Maintained energy and enthusiasm in fast-paced environment
- Exceeded goals through effective task prioritization and great work ethic
- Used BSS software, scanners, fax machines, multi-line phones as well as various Microsoft programs (word, excel, outlook) daily
Data Transcriber / Back-Up Work Leader
Internal Revenue Service
Kansas City, MO
01.2008 - 06.2011
- Input tax documents into the main server, with over a 92% accuracy rating, typing over 60 WPM
- Trained and managed a unit of 26 new employees
- Assisted the unit manager with paperwork as needed
- Helped maintain quality control standards and timelines
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Identified and recommended staff for key positions and departments.
- Multiple Achievement Awards for Quality and Quantity Performance
Assistant Manager
The UPS Store
Kansas City, MO
09.2006 - 02.2011
- Addressed negative Customer Feedback to resolve issues immediately
- Served as a store Key-holder, and often opened and closed the store alone
- Handled shipping both domestically and internationally
- Handled high volume shipping, calls, and print jobs with ease and time management
- Wrote the store's training manual and implemented new training procedures
- Performed research to locate lost packages and filed paperwork for damaged items
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Identified and recommended staff for key positions and departments.
Deli Counter Clerk
Hy-Vee
Leawood, KS
06.2006 - 09.2006
- Opened and Closed the department alone
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Conducted price checks for cashiers and service clerks
- Fulfilled special order requests, including party platters for the local MLB/NFL teams
- Created appealing food arrangements for party trays and specialized orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared salads, soups and sandwiches for customers.
Education
Bachelor’s Degree - Criminal Justice
South University
Savannah, GA - Online 08.2017 - 12.2023
High School Diploma -
Van Horn High School
Independence, MO 08.2001 - 05.2005
Skills
Staff supervision
Training
Conflict management
HR policies
Familiarity with Microsoft, Google
Proofreading
Flexible and Adaptable
Training and Development
Clerical Support
Teamwork and Collaboration
Documentation proficiency
Data organization
Employee training
Attention to Detail
Active Listening
Good Telephone Etiquette
Timeline
Bachelor’s Degree - Criminal Justice
South University
08.2017 - 12.2023
Case Administrator II
Chapter 13 Trustee’s Office
02.2013 - 05.2019
Data Transcriber / Back-Up Work Leader
Internal Revenue Service
01.2008 - 06.2011
Assistant Manager
The UPS Store
09.2006 - 02.2011
Deli Counter Clerk
Hy-Vee
06.2006 - 09.2006
High School Diploma -
Van Horn High School
08.2001 - 05.2005