Jessica Vaughn
Louisville,Kentucky
Summary
Results-driven medical spa professional with over two years of progressive leadership experience within the organization, currently overseeing marketing operations and brand growth initiatives. Combines deep operational knowledge with strategic marketing expertise to drive client acquisition, retention, and revenue growth. Experienced in managing front office operations, optimizing scheduling systems, enhancing patient satisfaction, and supporting provider productivity. Proven ability to lead cross-functional initiatives, strengthen team performance, and uphold compliance and service excellence standards. Prepared to step into the Practice Manager role with a comprehensive understanding of both the operational and growth-focused components of a successful medical spa.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Scout Aesthetics
Louisville, KY
03.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Facilitated appointment scheduling using scheduling software to optimize client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed front desk operations for a high-volume medical spa specializing in injectables, laser treatments, advanced facials, and medical-grade skincare
- Recognized for professionalism, multitasking ability, and strong product knowledge in medical aesthetics
- Collaborated with providers to ensure seamless treatment flow and client experience
- Supported marketing initiatives through promotion awareness and client engagement
Assistant Manager
Ambition Fitness
Louisville, Kentucky
06.2020 - 03.2024
- Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all members
- Actively engaging with new and existing members, offering assistance, as well as guidance to enhance their fitness journey
- Implementing effective sales strategies to promote membership upgrades, additional services, and consistently exceeding monthly sales targets
- Responding promptly to member's needs, addressing concerns, and ensuring satisfaction with the facility's amenities and services
- Maintaining a clean and organized environment, including regular cleaning tasks and laundry services, to uphold high standards of hygiene and presentation
- Proactively identifying opportunities to improve customer satisfaction, streamline processes, and enhance overall member experience
- Contact: Katie Daniel - 859-539-0493
Medical Office Assistant
Baptist Health
Louisville, Kentucky
08.2019 - 11.2020
- Scheduled and managed appointments for patients, ensuring efficient and timely allocation of resources and staff
- Greeted and checked in patients, maintaining a welcoming and organized front desk area
- Answered and transferred phone calls to the appropriate departments, provided information and assistance to callers with a courteous and professional demeanor
- Kept up to date with referrals and patient injuries, ensuring accurate and timely documentation of relevant information
- Collaborated with healthcare providers and administrative staff to streamline appointment scheduling processes, reducing wait times and improving overall patient satisfaction
- Maintained confidentiality of patient information and adhered to HIPAA regulations in all aspects of job responsibilities
- Assisted in administrative tasks, such as filing, data entry, and managing patient records, contributing to the overall efficiency of the clinic
Education
High School Diploma -
South Oldham High School
Louisville, Kentucky01-2012
Skills
- Customer focused
- Ability to prioritize responsibilities
- Proven sales ability
- Attention to detail
- Positive and proactive attitude
- Organization
- Time management
- Telephone etiquette
ACHIEVEMENTS
Top Yearly Member Sales at Ambition Fitness, Sold the most membership revenue in 2023 of all associates
Timeline
Front Desk Receptionist
Scout Aesthetics
03.2024 - Current
Assistant Manager
Ambition Fitness
06.2020 - 03.2024
Medical Office Assistant
Baptist Health
08.2019 - 11.2020
High School Diploma -
South Oldham High School