Hannah Irwin
Jensen Beach,FL
Summary
Dynamic Customer Service Manager with a proven track record in enhancing satisfaction through effective problem-solving and team leadership. Skilled in analyzing customer feedback and coordinating cross-functional teams to drive service improvements.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Power Orthodontics
Stuart, FL
04.2026 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Greeted and assisted patients with inquiries, ensuring a welcoming environment.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Processed patient records and insurance information accurately for seamless billing.
- Maintained cleanliness and organization of front desk area, improving first impressions.
- Coordinated communication between orthodontists and patients to streamline treatment plans.
- Trained new staff on front desk procedures and customer service standards efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Marketing Specialist
Sip Tequila
Stuart, FL
03.2022 - 03.2026
- Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer data to inform strategic planning and optimize messaging.
- Collaborated with cross-functional teams to drive product launches and promotional initiatives effectively.
- Managed social media channels, increasing audience interaction through curated content strategies.
- Led market research efforts to identify new opportunities, informing innovative marketing strategies for growth.
Private Events Manager
Sip Tequila
Stuart, FL
03.2022 - 03.2026
- Coordinated private events from conception to execution, ensuring seamless guest experiences.
- Developed and maintained relationships with vendors to enhance event offerings and streamline operations.
- Oversaw budget management for multiple events, ensuring adherence to financial guidelines and maximizing value.
- Implemented process improvements that enhanced operational efficiency and reduced event planning timelines.
- Analyzed client feedback to refine service delivery, leading to improved satisfaction scores across events.
- Increased event bookings by customizing private event packages to meet client needs.
- Evaluated post-event feedback from clients to identify areas for improvement and implement necessary changes moving forward.
Customer Service Manager
Sip Tequila
Stuart, FL
03.2022 - 03.2026
- Operated chair lifts safely, ensuring smooth transport for guests in high-traffic areas.
- Monitored lift operations, promptly addressing mechanical issues to maintain safety and efficiency.
- Assisted guests with loading and unloading, providing clear instructions to enhance user experience.
- Trained new operators on safety protocols, improving team performance and adherence to procedures.
- Collaborated with ski patrol to manage emergency situations, prioritizing guest safety and communication.
- Improved customer satisfaction through friendly and informative interactions with resort guests.
Chair Lift Operator
Vail Resorts Inc
Vail, CO
11.2018 - 06.2021
- Operated chair lifts safely, ensuring smooth transport for guests in high-traffic areas.
- Monitored lift operations, promptly addressing mechanical issues to maintain safety and efficiency.
- Assisted guests with loading and unloading, providing clear instructions to enhance user experience.
- Trained new operators on safety protocols, improving team performance and adherence to procedures.
- Collaborated with ski patrol to manage emergency situations, prioritizing guest safety and communication.
- Improved customer satisfaction through friendly and informative interactions with resort guests.
Education
High School Diploma -
Jensen Beach High School
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Team building and leadership
- Project management
Timeline
Front Desk Receptionist
Power Orthodontics
04.2026 - Current
Marketing Specialist
Sip Tequila
03.2022 - 03.2026
Private Events Manager
Sip Tequila
03.2022 - 03.2026
Customer Service Manager
Sip Tequila
03.2022 - 03.2026
Chair Lift Operator
Vail Resorts Inc
11.2018 - 06.2021
High School Diploma -
Jensen Beach High School