Jessica Vazquez
Land O Lakes ,US
Summary
Resilient professional skilled in overseeing issues from start to finish. Hands-on experience in customer operations, administrative tasks, billing precision, and technical support. Known for adaptability and consistent performance in high-pressure situations, ensuring smooth operations and client satisfaction.
Overview
12
12
years of professional experience
Work History
Inventory Specialist
The Parts House
05.2022 - 11.2025
- Conducted monthly physical inventory counts to ensure accuracy.
- Worked effectively with shippers to resolve shipment issues.
- Partnered with representatives from different carriers to arrange materials shipments.
- Compared shipping orders and invoices verifying accuracy.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Scheduling Specialist
Max Health
03.2021 - 02.2022
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Software.
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
Pharmacy Billing Specialist
Westminster Pharmacy Services
06.2013 - 04.2017
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone with focus on accuracy and efficiency.
- Processed vendor and supplier payments on weekly basis.
- Used data entry skills to accurately document and input statements.
Education
High School Diploma -
Freedom High School
Orlando, FL06.2008
Licensed Pharmacy Technician - Pharmaceutical Medicine
Everest University
Orlando, FL06.2011
Skills
Billing coordination
Customer service
Claims monitoring
Time management
Problem resolution
Complaint handling
Product knowledge
Documentation and reporting
Verbal and written communication
Punctuality and reliability
Call handling
Appointment scheduling
Data entry
Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inventory Specialist
The Parts House
05.2022 - 11.2025
Scheduling Specialist
Max Health
03.2021 - 02.2022
Pharmacy Billing Specialist
Westminster Pharmacy Services
06.2013 - 04.2017
Licensed Pharmacy Technician - Pharmaceutical Medicine
Everest University
High School Diploma -
Freedom High School