Jessica Ventura
Garden Grove,CA
Summary
I am a compassionate and caring Bilingual in Spanish Medical Assistant who is adaptable with the ability to learn quickly, seeking a position with a medical office with a family-like environment where I may contribute my front and back office skills and where we may work together as a team in order to create outstanding customer service and quality patient healthcare.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Marque Urgent Care
Rancho Santa Margarita, CA
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Security Guard
Allied Universal
Irvine
02.2022 - 10.2023
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Assist employees, vendors, and guests with building access.
Security Dispatcher
Allied Universal Security Services
Newport Beach
05.2019 - 07.2021
- Monitored all security cameras on property
- Dispatched workers to certain locations depending on the request of the client
- Customer service of tenants and guests
- Performing daily key audits
- Data entry, including shift pass downs, daily activities, and security incidents
- Answered telephone calls to answer questions and provide information during non-business hours
- Verified guest and vendor identifications at each entry
- Promptly responded to all security violations and emergency calls.
Medical Assistant
Health 4 Kidz
Irvine
04.2015 - 05.2015
- Interviewed and recorded patients' medical history, vital statistics, and information in EMR
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Measure patients' weight, and height, including patients as young as 6 months of age
- Show patients to examination rooms and prepare them for the physician.
Medical Assistant
Bristol-Mcfadden Medical Group
Santa Ana
01.2016 - 04.2016
- Prepared treatment room such as keeping them neat and clean
- Measure patients' height, and weight, including patients such as newborns
- Checked patients' urine, and hematocrit when doing a physical check
- Verified Insurance
- Checked patients in and out
- Answered telephones and scheduling appointments
- Interviewed and recorded patients' medical history in patients' chart.
Caregiver
Maria Herrera
Santa Ana
06.2014 - 03.2015
- Prepared meals including the four food groups for healthy nutrition
- Taking and picking her up from school
- Assisted with homework
- Prepared her for bed engaging her with calming activities
- Maintained a clean environment at all times to ensure health and safety
- Walked child to park for daily physical fitness and playtime.
Education
Medical Assisting
American Career College
Anaheim, CA06.2015
Valley High School
Santa Ana, CA06.2014
Skills
- COLLECTION
- ETIQUETTE
- TELEPHONE
- TESTING (1 year)
- Medical Scheduling
- Vital Signs
- Medical Office Experience
- EMR Systems
- Experience Administering Injections
- Phone Etiquette
- Insurance Verification
- Patient Care
- Security
- Medical Terminology
- Medical receptionist
- Front desk
- Filing
- Customer service
- Microsoft Office
- Microsoft Word
- ICD-10
- EHR systems
- Bilingual
- Spanish
- English
- Injections (IM)
Certification
- AED Certification
- CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Assistant
Marque Urgent Care
10.2023 - Current
Security Guard
Allied Universal
02.2022 - 10.2023
Security Dispatcher
Allied Universal Security Services
05.2019 - 07.2021
Medical Assistant
Bristol-Mcfadden Medical Group
01.2016 - 04.2016
Medical Assistant
Health 4 Kidz
04.2015 - 05.2015
Caregiver
Maria Herrera
06.2014 - 03.2015
Medical Assisting
American Career College
Valley High School