Jessica Vera
Albuquerque,NM
Summary
Dynamic professional with extensive experience at Tmobile, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in legal document preparation and administrative support, ensuring efficient operations and strong client relations. Committed to delivering exceptional results in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tmoblie
Albuquerque, NM
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Legal Assistant
Children Protective Services
Albuquerque, NM
09.2017 - 10.2018
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
Court Clerk
Metropolitan Court
Albuquerque, NM
03.2016 - 09.2017
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Education
High School Diploma -
West Mesa
Albuquerque, NM05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Fast learner
- Scheduling/Planning
- Calendar management
- File organization
- Legal document preparation
- Client communication
- Administrative support
- Legal research
- Document preparation
- Client relations
- Document drafting
Timeline
Customer Service Representative
Tmoblie
10.2018 - Current
Legal Assistant
Children Protective Services
09.2017 - 10.2018
Court Clerk
Metropolitan Court
03.2016 - 09.2017
High School Diploma -
West Mesa