Hi, I’m
Jessica Vergara
Wilkes-Barre,PA
Summary
Professional with experience in customer support, prepared to bring strong problem-solving and communication skills to this role. Focused on team collaboration and delivering results, adaptable to changing needs. Known for reliability, effective conflict resolution, and providing excellent service. Ready to contribute to dynamic team environment and ensure customer satisfaction.
Overview
11
years of professional experience
1
Certification
Work History
Berkheimer Tax InnovationsWilkes-Barre, PA
Customer Support Clerk
06.2025 - Current
Job overview
- Tax collection and administration services for Pennsylvania municipalities, school districts, and businesses, focusing on tax services, electronic filing, account management, and records management
MOHELAWilkes-Barre, PA
Customer Service Representative
12.2021 - 06.2025
Job overview
- Work for the email department. Assist customers as they navigate successful management and repayment of their loans.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
AidvantageWilkes-Barre, PA
Cusomer Service Representative
12.2021 - 10.2022
Job overview
- Was a transfer from Navient to Aidvantage Department of education. Assist customers as they navigate successful management and repayment of their loans. Did inbound and outbound calls, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.
NavientWilkes-Barre, PA
CSR - Customer Service Representative
04.2019 - 12.2021
Job overview
- Assisted customers as they navigate successful management and repayment of their loans. Did inbound and outbound calls, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.
Temp Agency Assignment at Prudential RetirementMoosic, PA
Customer Service Representative/Call Center
10.2018 - 04.2019
Job overview
- Answer incoming calls and assist participants with any questions on pension.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Adecco Temp.AgencyWilkes-Barre, PA
Office Clerk
08.2018 - 09.2018
Job overview
- Adecco Temp Agency found a temp at Stoney Ridge apartments assisting the manager with faxing, copying, mailing/writing letters.
La Tolteca RestaurantEdwardsville, PA
05.2016 - 09.2017
Job overview
- Took orders from patrons by writing food orders on slips or memorizing them. Afterward, pass on the orders to the kitchen staff, serve the food and drinks, then prepare the checks.
Casey dentalPittston, PA
Dental Scheduler
09.2015 - 03.2016
Job overview
- Answer incoming phone calls and schedule appointments
- Verify insurance benefits and check eligibility on a routine basis
- Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the database with timeliness and accuracy
Education
Wilkes-BarreWilkes-Barre, PA
Ged Program
07-2016
Skills
- Bilingual
- Scanning
- Dentrix
- Data Entry
- Copier
- Customer Service
- Filing
- Call Center
Certification
- ServSafe
- Present
Additional Information
Fluent in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Clerk
Berkheimer Tax Innovations
06.2025 - Current
Customer Service Representative
MOHELA
12.2021 - 06.2025
Cusomer Service Representative
Aidvantage
12.2021 - 10.2022
CSR - Customer Service Representative
Navient
04.2019 - 12.2021
Customer Service Representative/Call Center
Temp Agency Assignment at Prudential Retirement
10.2018 - 04.2019
Office Clerk
Adecco Temp.Agency
08.2018 - 09.2018
La Tolteca Restaurant
05.2016 - 09.2017
Dental Scheduler
Casey dental
09.2015 - 03.2016
Wilkes-Barre
Ged Program