Jessica Verrill
Belgrade,ME
Summary
Accomplished Operations Manager with a proven track record of enhancing operational efficiency and customer satisfaction at Old Navy. Skilled in Operations Management and adept at fostering team accountability, demonstrated through successful store remodels and openings. Excelled in P&L management, driving significant revenue growth by optimizing inventory processes and nurturing strong supplier relationships.
Overview
18
18
years of professional experience
Work History
Owner/Operator
No More Dust Bunnies LLC
07.2022 - Current
- Managed day-to-day business operations of 45 clients
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality cleaning services and timely communication.
- Managed daily operations with 5 additional employees
Specialty Manager
Home Depot
08.2021 - 04.2022
- Streamlined inventory management processes, reducing wastage and improving stock availability.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products.
- Drove revenue growth by identifying opportunities for upselling and cross-selling specialty products.
- Improved inventory turnover rates by implementing effective forecasting methods based on historical data analysis.
Store Manager
Maurices
05.2015 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Dick's Sporting Goods
04.2006 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- 11.1 million store , 9 million store, and 7 million (managed 3 different locations)
Operations Manager Retail Clothing
Old Navy
05.2015 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Maranacook Highschool
Readfield, ME06.1996
Skills
- Operations Management
- Documentation And Reporting
- Hiring/terminations
- Business Planning & PNL Management
- Visual Merchandise Trainer
- Have remodeled and opened several stores from ground up
Timeline
Owner/Operator
No More Dust Bunnies LLC
07.2022 - Current
Specialty Manager
Home Depot
08.2021 - 04.2022
Store Manager
Maurices
05.2015 - 07.2021
Operations Manager Retail Clothing
Old Navy
05.2015 - 04.2016
Store Manager
Dick's Sporting Goods
04.2006 - 05.2016
High School Diploma -
Maranacook Highschool
Similar Profiles
Andrea AlexanderAndrea Alexander
Owner at Dust Bunnies LLCOwner at Dust Bunnies LLC
Ellen WambachEllen Wambach
Housekeeper/Owner at Dust BunniesHousekeeper/Owner at Dust Bunnies
Tabatha MillerTabatha Miller
Owner/Operator at Florida Dust BunniesOwner/Operator at Florida Dust Bunnies