Jessica Vertigan
Marysville,MI
Summary
Accomplished leader with a proven track record of motivating and leading teams to achieve exemplary results. Experience in driving growth and exceeding expectations. Results oriented, highly competitive and passionate.
Overview
32
32
years of professional experience
Work History
Business Agent/Member Representative
United Food and Commercial Workers Union Local 876
Southfield, MI
10.2017 - 07.2024
- Provided counsel on disciplinary actions taken against employees who violated company policies.
- Collaborated with management teams to develop strategies that would minimize conflicts between workers and their supervisors.
- Negotiated contract terms to maintain favorable working conditions and compensation for clients.
- Provided customer service to members, including answering inquiries and resolving complaints.
- Attended networking events to promote the organization's membership program.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Store Leader
Kroger
Novi, MI
01.2015 - 10.2017
- Managed all aspects of store operations including staffing schedules, budgeting.
- Maximized profits by controlling costs and managing budgets effectively.
- Resolved customer service issues to ensure customer satisfaction.
- Kept track of staff attendance records and updated payroll information accordingly.
- Provided feedback on performance of staff members through regular appraisals.
- Maintained store operations by following policies and procedures; completed reports.
- Ensured compliance with health and safety regulations in the workplace.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
Store Manager
CVS Pharmacy
Novi, MI
05.1992 - 01.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves as well as perform daily audits to minimize loss.
- Created weekly work schedules for store personnel.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Provided leadership, insight and mentoring to all employees including new incoming management to supply knowledge of various company processes.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Yale High School
Yale, MI05-1992
Skills
- Contract Negotiations
- Organizational Skills
- Problem-Solving
- Strong communication abilities
- Relationship Building
- Human Resources Coordination
- Recruiting and Hiring
- Customer Service Management
- Loss Prevention
Accomplishments
Store Financials and Performance
2011 Total Best Execution Award
2011 Contra A Million Dollar Club Award
2004 #1 in Front Store Execution in the company Award
Customer Service
2006 Zero Complaints Ward
2004 Most Improved overall SSS Award
Personal and Community
2012 Regional Paragon Winner-company recognition for Best of the Best
2011 Community/Diversity/Engagement Award
2006-2009 Team Excellence Award-recognition from the American Cancer Society
2005 Regional Paragon Winner-company recognition for the Best of the Best
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Timeline
Business Agent/Member Representative
United Food and Commercial Workers Union Local 876
10.2017 - 07.2024
Store Leader
Kroger
01.2015 - 10.2017
Store Manager
CVS Pharmacy
05.1992 - 01.2015
High School Diploma -
Yale High School
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