Jessica Villafan
Benson,NC
Summary
Highly motivated individual with extensive customer service and sales
experience. Outgoing sales professional with track record of driving increased sales,
improving buying experience and elevating company profile with target market.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Key Holder
GameStop
Dunn, NC
05.2025 - Current
- Processing online orders
- Stocking shelves
- Ensuring accurate inventory counts
- Often with a focus on maintaining the overall tidiness
- Organization of the store's designated sections while providing basic customer service when needed
- Handled cash transactions
- Training new employees for the position they have been hired for
- Visual merchandising
- Plano grams
Customer Service Technician
Barnes and Noble College
Buies Creek, NC
06.2022 - Current
- Head cashier
- My responsibilities are merchandising
- Operation management
- Going offsite to different store in district
- Inventory control
Seasonal Bookseller
Barnes & Noble
Raleigh, NC
11.2024 - 01.2025
- Temporary employee hired during peak shopping period
- 1. processing online orders
- 2. stocking shelves
- 3. ensuring accurate book counts
- 4. often with a focus on maintaining the overall tidiness
- 5. organization of the store's book sections while providing basic customer service when needed
- 6. Handled cash transactions
Self Employed
Kawaijjinx inc
Four Oaks, NC
04.2022 - 08.2023
- Small Business
Office Assistant/Cashier
JP's Pastry
Benson, NC
02.2022 - 04.2022
- 1. Handling the front, stocking the products
- 2. Customer service
- 3. Invoicing
- 4. Emailing customers making sure orders are correct.
Beauty Advisor
Sally Beauty
Dunn, NC
06.2019 - 02.2022
- Main Key holder
- In charge of keeping store clean and organize for next day
- Planograms
- Customer service
Education
Cosmetology (Some college) - undefined
Johnson County Community College
Smithfield, NC06.2019
High school diploma or GED - undefined
Midway High School
01.2018
Skills
- Planograms
- POS systems
- Account management
- Sales
- Microsoft Word
- Retail Sales
- Microsoft Outlook
- Microsoft Excel
- Typing
- Microsoft Office
- Front desk
- Merchandising
- Salesforce
- Cash register
- Direct support
- Bilingual
- Store Management Experience
- Accounting
- English
- Computer operation
- Phone etiquette
- Telemarketing
- Spanish
- Sales administration
- Administrative experience
- Microsoft Powerpoint
- Organizational skills
- Direct sales
- Communication skills
- Computer skills
- Time Management
Certification
Driver's License
Timeline
Retail Key Holder
GameStop
05.2025 - Current
Seasonal Bookseller
Barnes & Noble
11.2024 - 01.2025
Customer Service Technician
Barnes and Noble College
06.2022 - Current
Self Employed
Kawaijjinx inc
04.2022 - 08.2023
Office Assistant/Cashier
JP's Pastry
02.2022 - 04.2022
Beauty Advisor
Sally Beauty
06.2019 - 02.2022
Cosmetology (Some college) - undefined
Johnson County Community College
High school diploma or GED - undefined
Midway High School