Shirley Robinson
Key Holder
Hyattsville,MD
Summary
Looking for a career with the opportunity to learn and develop with the company. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Holder/Sales Lead
DXL Big & Tall
12.2023 - Current
- Open and close the store. Preform other administrative duties. Assists customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.
Security Guard
SAFEWATCH SECURITY
03.2021 - 12.2023
- Patrolling guard. Secure assigned properties. Assessing threats and handling problems accordingly. Assisting patrons.
Store Supervisor
Honey Baked Ham Co. LLC
11.2014 - 03.2021
- Assumed all operational control in the absence of General Manager.
- Assisted in hiring and training of all Store associates.
- Ensured expectations for each position were met.
- Performed various administrative functions, banking and scheduling meeting.
- Managed and monitored hourly labor using available tools.
- Monitored / managed product quality in Front of House and Back of House using established processes and tools.
- Ensured proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
- Supervisor for up to 20 people to process over 1,500 ham and turkey per week during the holidays.
Key Holder
Torrid
09.2018 - 08.2019
- Utilizing selling skills by:
- Providing a shopping experience that encourages customers to return by demonstrating excellent product knowledge.
- Professional handling of difficult situations.
- Covering the sales floor zones as assigned.
- Performing cash register functions as required.
- Ensuring accuracy and efficiency.
- Sharing fashion expertise with customers and members.
- Ensured a high level of customer satisfaction, accuracy, efficiency, and compliance to Torrid's standards through the check- out and returns process.
- Effectively advised and sold to customers by understanding their goals.
- Asked appropriate questions to determine their needs
- Helped to find the correct product.
- Actively participated in up-selling.
- Understood and was knowledgeable of how to handle customer complaints.
- Maintained sales floor presentation and visual standards by recovering, cleaning and straightening up departments and filling in product.
- Being familiar with the daily advertising and promotions to accurately inform the customer and sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.
Senior Shift Leader
Wendy's
07.2017 - 06.2018
- Ran shifts.
- Counted money, opened and closed the store.
- Oversaw the daily maintenance and upkeep of the store.
- Guaranteed customer satisfaction.
- Handled problems promptly and efficiently.
Education
High school or equivalent - undefined
Northwestern High School
Hyattsville, MD06.1999
Skills
- Customer Care
- Security
- Typing
- Upselling (8 years)
- Computer Operation
- Store Management Experience
- MATHEMATICS (10 years)
- Retail Management
- Driving
- Microsoft Office
- Service Orientation / Persuasion /Coordination
- Inventory
- Reading Comprehension / Active Learning-Listening
- Sales
- POS
- Cash handling
- Social Perceptiveness
- Fast learner
- Cash Register
- Google Docs
- Upselling
- Customer Service
- Merchandising
- Cash register
- Retail Sales
- Cash Handling
- Fashion retail
- Management of Personnel Resources
- English
- Supervising Experience
- Planograms
- TIME MANAGEMENT (8 years)
- Basic Math
- Retail sales
- Word
- Leadership
- Time Management /Judgment and Decision Making
- Shift Management
- Monitoring / Speaking /Writing/Science/Mathematics
- Inventory Control
- Food Safety (7 years)
- Packaging
- Customer service
- GPS
- Shift management
Certification
- Security Guard Card
- ServSafe
- Driver's License October 2014 to January 2031
Languages
English - Advanced
Timeline
Key Holder/Sales Lead
DXL Big & Tall
12.2023 - Current
Security Guard
SAFEWATCH SECURITY
03.2021 - 12.2023
Key Holder
Torrid
09.2018 - 08.2019
Senior Shift Leader
Wendy's
07.2017 - 06.2018
Store Supervisor
Honey Baked Ham Co. LLC
11.2014 - 03.2021
High school or equivalent - undefined
Northwestern High School