JESSICA VILLAGOMEZ
ELGIN,US
Summary
Project Manager with over a decade of expertise in leading cross-functional teams to achieve strategic goals within budget and timelines. Demonstrates a proven track record in enhancing client satisfaction and operational efficiency through innovative project management and strategic planning. Committed to driving success and continuous improvement in dynamic environments, leveraging skills in customer service, supervision, and adaptability.
Overview
15
15
years of professional experience
Work History
Project Manager
Intellisource Inc.
East Dundee, US
10.2018 - Current
- Managed projects, leading teams to timely completion, enhancing client satisfaction.
- Coordinated cross-departmental efforts, improving efficiency and communication.
- Developed strategic plans, achieving project goals within budget constraints.
- Resolved complex issues, ensuring project continuity and stakeholder alignment.
- Led cross-functional teams, driving project success from inception to completion.
- Improved efficiency, reduced costs, and ensured timely delivery of high-impact initiatives.
- Started as a receptionist and progressed to project manager. Laid off due to company slowdown.
Housekeeping Supervisor
Holiday Inn
Elgin, US
05.2014 - 06.2017
- Led team to improve guest satisfaction and room readiness scores.
- Implemented cleaning protocols reducing turnover time.
- Enhanced team efficiency and collaboration.
- Boosted guest satisfaction through effective supervision.
- Conducted thorough room inspections, maintaining impeccable cleanliness standards.
- Implemented quality control measures, significantly reducing guest complaints.
- Progressed from housekeeping to supervisor role.
Sales Associate
Walmart
Carpentersville, US
10.2011 - 05.2014
- Managed inventory to ensure stock availability and customer satisfaction.
- Assisted customers, enhancing their shopping experience and resolving queries.
- Processed transactions accurately, maintaining a high level of efficiency.
- Exceeded sales targets, contributing to increased store revenue.
- Improved customer satisfaction ratings through dedicated service.
- Worked seamlessly with team members to ensure smooth store operations.
- Contributed to a positive work environment and supported colleagues during peak hours.
- Advanced from sales associate to cashier, department manager, and overnight stocking.
Education
GED -
ECC
05-2017
Skills
- Project Management
- Housekeeping
- Customer Service
- Cashiering
- Merchandising
- Stocking
- Supervision
- Adaptability
Hobbies and Interests
- Staying motivated
- Learning new things
Additional Information - Employment History
- Intellisource Inc., East Dundee, IL, 60118, Project Manager, 10/01/18, still working here, Started as a receptionist and progressed to project manager. looking for something new the company is slowing down.
- Holiday Inn, Elgin, IL, Housekeeping Supervisor, 05/01/14, 06/30/17, Progressed from housekeeping to supervisor role.
- Walmart, Carpentersville, IL, Sales Associate, 10/01/11, 05/31/14, Advanced from sales associate to cashier, department manager, and overnight stocking.
Timeline
Project Manager
Intellisource Inc.
10.2018 - Current
Housekeeping Supervisor
Holiday Inn
05.2014 - 06.2017
Sales Associate
Walmart
10.2011 - 05.2014
GED -
ECC