Jessica Villanueva
Houston
Summary
Dynamic dispatcher, adept at problem-solving and prioritizing calls under pressure. Enhanced delivery efficiency through meticulous record-keeping and innovative dispatch coordination. Recognized for exceptional customer service and training new team members, fostering a collaborative and productive work environment.
Overview
12
12
years of professional experience
Work History
Dispatcher
Vulcan Materials Company
03.2016 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of materials.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Production Clerk
Polytex
02.2013 - 03.2025
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Contributed to increased output by identifying bottlenecks and suggesting process improvements.
- Managed productivity to meet daily targets.
Education
Accounting
Universidad Metropolitana De Monterrey
Monterrey, MexicoEnglish Course - Languages
Houston Community College
Houston, TX2019
GED -
Agency of Texas
Houston, TX2018
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Multitasking and organization
- Map reading
- Record keeping
- Tracking systems
- Microsoft office
Timeline
Dispatcher
Vulcan Materials Company
03.2016 - 03.2025
Production Clerk
Polytex
02.2013 - 03.2025
Accounting
Universidad Metropolitana De Monterrey
English Course - Languages
Houston Community College
GED -
Agency of Texas
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