Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Villanueva

San Gabriel,CA

Summary

Dynamic Shift Manager at M Pernecky with a strong focus on customer service and employee training. Enhanced team performance through effective delegation and problem-solving, ensuring compliance with quality standards. Proficient in cash handling and decision-making, fostering a collaborative environment that maximized operational efficiency.

Overview

6
6
years of professional experience

Work History

Shift Manager

M Pernecky
07.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.

Education

Bachelor Of Science - Criminal Justice

California State University, Fullerton
Fullerton, CA

High School Diploma -

San Gabriel High School
San Gabriel, CA
05.2019

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

M Pernecky
07.2019 - Current

Bachelor Of Science - Criminal Justice

California State University, Fullerton

High School Diploma -

San Gabriel High School

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Jessica Villanueva