JESSICA VILLANUEVA

• Assisted customers with inquiries and resolved issues efficiently.
• Processed transactions accurately using point-of-sale systems.
• Maintained a clean, organized workspace to enhance customer experience.
• Collaborated with team members to improve service delivery standards.

• Assisted in daily operations to ensure smooth service delivery and customer satisfaction.
• Trained and mentored new staff on best practices and salon procedures.
• Coordinated scheduling of appointments, optimizing technician workloads for efficiency.
• Implemented inventory management practices to maintain adequate stock levels of products.
• Developed promotional strategies to enhance customer engagement and boost sales revenue.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Fulfilled prescription orders accurately, for hospitals and pharmacies, working safely and efficiently in a demanding,fast-paced warehouse environment.
• Pulled orders and replenished inventory,delivered materials, and supplies where needed .
• Ensured finished products were delivered to the final distribution area.
• Operated pallet jacks to transport materials efficiently within warehouse environment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

• Delivered pharmaceutical products to customers, ensuring safe and timely transport.
• Operated delivery vehicle while adhering to safety regulations and traffic laws.
• Helped in the pharmaceutical packing process.
• Maintained accurate delivery logs and records for compliance purposes.
• Delivered prescriptions to customer doorsteps and business offices.

• Performed routine laboratory tests, ensuring adherence to safety and quality protocols.
• Conducted specimen analysis using advanced diagnostic equipment for accurate results.
• Collaborated with healthcare professionals to interpret test findings and develop treatment plans.

Oversight of special orders, after hours, time sensitive, urgent shipping requests.

Proficient user of proprietary shipping and order management software .

• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.