Jessica Villarreal
Gillette,United States
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Allergy Tech/ Medical Assistant
Davis Ear Nose and Throat Specilaists
10.2020 - Current
- Performed skin prick tests, intradermal tests, and patch tests on patients to assist the doctor in the diagnosis and treatment of allergies.
- Manage multiple phone lines and patient inquires, while also administering 10 to 30 allergy injections to patients during clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in developing educational materials that helped patients better understand their allergies and treatment options.
- Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Multi versatile employee who can cover front office positions such as reception, billing, and surgery scheduling in addition to my medical assistant duties
Client Relations Specialist III
US Bankcorp
06.2016 - 10.2020
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Built strong relationships with clients through effective communication and consistent followup.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Maximized operational efficiency by consistently completing required documentation related to inventory controls, cash management, and service reports.
- During my time at US Bank I held several positions throughout my employment starting with teller, ATM Teller, Vault Teller, and Client Relations specialists level 3
Education
No Degree - Health Science
Gillette College
Gillette, WY2027
High School Diploma -
Westwood Highschool
Gillette05.2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- CPR
- Adaptable
- Inventory management
- Problem-solving
- Critical thinking
- Active listening
Timeline
Allergy Tech/ Medical Assistant
Davis Ear Nose and Throat Specilaists
10.2020 - Current
Client Relations Specialist III
US Bankcorp
06.2016 - 10.2020
No Degree - Health Science
Gillette College
High School Diploma -
Westwood Highschool