Jessica Vogt
Louisville,USA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
15
15
years of professional experience
Work History
Production Team Leader
Wisconsin Aluminum Foundry Co.
12.2021 - 12.2024
- Inspected, repaired, and ensured accuracy of orders for shipment.
- Machine parts when necessary
- Manage order processing according to client specifications.
- Check parts to ensure they are being sanded correctly
- Maintained adherence to company policies, procedures, and safety regulations consistently.
- Displayed critical thinking to resolve complex issues efficiently.
- Worked alongside QA to keep process sheets current and precise.
- Repaired surface flaws in completed parts to avoid disposal.
- Certified in forklift operation.
Customer Service Representative
Flex Staff/Rummele's
02.2021 - 11.2021
- Provided in-person customer support.
- Handled incoming calls to support customer requests for modifications.
- Detail product specifications and value.
- Managed cash transactions efficiently.
- Managed inventory levels.
- Performed detailed examination and cleaning of jewelry to confirm all stones were intact.
- Ensured high-quality service for clients.
Server
Texas Roadhouse
11.2020 - 04.2021
- Handle cash and credit card payments.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Operator
Seda
01.2019 - 10.2020
- Ensured precise documentation for each pallet.
- Loaded paper onto conveyor belts.
- Resolved machine issues efficiently.
- Conducted quality inspections on formed cups to identify leaks, holes, and deformations.
- Executed routine sanitation of machines and adjacent areas to uphold safety standards.
- Managed pallet jack operations efficiently.
- Conducted regular maintenance on machinery.
- Maintained compliance with workplace safety standards.
Office Admin
GATEWAY MORTGAGE GROUP LLC
03.2018 - 10.2018
- Help Loan Originator gather documents from borrowers.
- Check over documents and ensure everything is correct.
- Check in with realtors to make sure they're up to date on the process.
- Enter data into the computer system, take phone calls and answer any questions borrowers/agents may have.
- Order Title, Home Owner Insurance, FHA Case numbers, Verification of Employment and Appraisals.
- Gather any conditions the underwriter needs.
Store Manager
TCC VERIZON
10.2015 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with district manager sharing pertinent information about store performance and requesting support when needed.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Server
APPLEBEE'S
11.2009 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma - undefined
Case High School
Racine, WISkills
- Great communication skills
- Sales
- Cash handling
- Leadership
- Customer service
- Highly dependable
- Organizational Skills
Timeline
Production Team Leader
Wisconsin Aluminum Foundry Co.
12.2021 - 12.2024
Customer Service Representative
Flex Staff/Rummele's
02.2021 - 11.2021
Server
Texas Roadhouse
11.2020 - 04.2021
Operator
Seda
01.2019 - 10.2020
Office Admin
GATEWAY MORTGAGE GROUP LLC
03.2018 - 10.2018
Store Manager
TCC VERIZON
10.2015 - 02.2018
Server
APPLEBEE'S
11.2009 - 06.2017
High School Diploma - undefined
Case High School
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