Jessica Vollmer
Tyler,TX
Summary
Dynamic banking professional with extensive experience, excelling in branch operations and cash handling. Proven track record in enhancing customer satisfaction through tailored financial solutions and effective team collaboration. Skilled in fraud prevention and conflict resolution, consistently achieving high client retention rates while ensuring compliance with banking regulations.
Overview
25
25
years of professional experience
Work History
Universal Banker
Austin Bank
Noonday
08.2022 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record maintenance.
- Assisted clients with account inquiries, providing tailored solutions to meet individual financial needs.
- Educated customers on banking products and services, enhancing overall client engagement and satisfaction.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
- Resolved customer issues promptly, maintaining high levels of service quality and client retention.
- Conducted routine account audits to ensure compliance with banking regulations and internal policies.
- Trained new staff on operational procedures and customer service best practices, fostering a collaborative environment.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Financial Center Assistant Manager
Bank of America
Tyler/ Lindale
08.2014 - 04.2020
- Coordinated daily operations to enhance customer service and branch efficiency.
- Assisted in managing team performance through regular feedback and training initiatives.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Monitored compliance with banking regulations to ensure adherence across all activities.
- Developed training materials to onboard new staff effectively and improve team knowledge.
- Collaborated with senior management on strategic planning and execution of branch goals.
- Oversaw maintenance tasks for equipment upkeep ensuring smooth center operations.
- Collaborated with management on staff training initiatives, resulting in superior team performance.
- Assisted in the recruitment and hiring process, contributing to a well-rounded and high-performing team of employees.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problemsolving.
- Managed daily financial transactions, ensuring accuracy and timely reporting to upper management.
- Conducted employee performance evaluations, identifying areas for improvement and supporting professional development opportunities.
Personal Banker
Bank of America
Tyler, TX
03.2011 - 08.2014
- Assisted clients with account inquiries and product recommendations to enhance customer satisfaction.
- Processed loan applications, ensuring compliance with bank policies and regulations.
- Educated customers on digital banking tools and services to improve user experience.
- Collaborated with team members to streamline onboarding procedures for new accounts.
- Resolved customer issues promptly, fostering trust and loyalty within the client base.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Senior Teller/Teller Operations Specialist
Bank of America
Tyler, TX
09.2008 - 03.2011
- Supervised daily teller operations, ensuring compliance with banking regulations and policies.
- Mentored junior tellers, enhancing team skills and customer service delivery.
- Implemented process improvements to streamline cash handling procedures.
- Analyzed customer transactions to identify trends and recommend tailored financial solutions.
- Collaborated with management to optimize branch performance metrics and operational efficiency.
- Conducted audits of cash drawers, maintaining accuracy in financial reporting and accountability.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
Teller
Bank of America
Tyler, TX
04.2007 - 09.2008
- Process transactions accurately within established guidelines and procedures.
- Provide exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintain knowledge of bank products to offer tailored solutions to customers.
- Assist in balancing cash drawer and reconciling discrepancies promptly.
- Educate customers on digital banking services, fostering a better banking experience.
- Support compliance efforts by adhering to regulatory requirements consistently.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Proof Operator
Regions Bank
Tyler, TX
02.2001 - 04.2007
- Processed and verified financial transactions to ensure accuracy and compliance with banking regulations.
- Operated proofing equipment to capture and balance transaction data efficiently.
- Maintained detailed records of transactions, facilitating easy audits and reconciliation processes.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Trained new staff on proofing procedures, improving team performance and knowledge retention.
- Reduced processing errors by diligently inputting transactions into specialized banking software.
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
Education
No Degree - English
Tyler Junior College
Tyler, TXSkills
Branch Operations
Cash Handling
Fraud Prevention
Financial Center Management
Cross Selling
Cash handling proficienc
Fraud specialist
Languages
Spanish
Limited Working
Timeline
Universal Banker
Austin Bank
08.2022 - Current
Financial Center Assistant Manager
Bank of America
08.2014 - 04.2020
Personal Banker
Bank of America
03.2011 - 08.2014
Senior Teller/Teller Operations Specialist
Bank of America
09.2008 - 03.2011
Teller
Bank of America
04.2007 - 09.2008
Proof Operator
Regions Bank
02.2001 - 04.2007
No Degree - English
Tyler Junior College