Jessica Wadsworth
Aumsville,OR
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Offering excellent communication and good judgment. Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Stayton/Sublimity Pharmacies
Stayton, Oregon
09.2016 - 11.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Pharmacy Technician
Walmart Pharmacy
Salem, Oregon
09.2015 - 07.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Sales Associate
The Hangar
Enterprise, Alabama
08.2013 - 12.2015
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Cascade High School
Turner, OR11.2009
Skills
- Medication Documentation
- Answering and Routing Calls
- Organization and Prioritization
- Confidentiality and HIPAA
- Medicare and Medicaid Processes
- Insurance Claim Processing Software
- Patient Data Management Systems
- Safety Protocols and Risk Management
- Resolving Customer Issues
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Establishing and Maintaining Customer Relationships
Timeline
Pharmacy Technician
Stayton/Sublimity Pharmacies
09.2016 - 11.2021
Pharmacy Technician
Walmart Pharmacy
09.2015 - 07.2016
Sales Associate
The Hangar
08.2013 - 12.2015
High School Diploma -
Cascade High School
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