TESSA KEEN
Turner,Oregon
Summary
Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
27
27
years of professional experience
Work History
Office Administrator
Sublimity Insurance Company
Sublimity, OR
10.2016 - Current
- Interacted with customers by phone, email or in-person to provide information
- Organized new employee orientation schedules for new hires
- Motivated employees through special events, incentive programs and constructive feedback
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Screened applicant resumes and coordinated both phone and in-person interviews
- Helped employees register for benefits programs using online portals
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Assisted with coordination and hosting of company events
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Greeted guests in with friendliness and professionalism
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Managed and completed paperwork and overall office administration operations
- Kept team efficient and on-task by maintaining well- stocked and organized supplies
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Met with staff to resolve difficult situations related to performance and conflict management.
Customer Service Representative
Express Employment Professionals, Files
Salem, OR
10.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Created Electronic
Customer Service Representative
Garmin
Salem, OR
11.2014 - 10.2015
- Remained current on changes in policies, procedures, and product offerings
- Reported any and all out-of-line conditions affecting customer satisfaction
- Developed and maintained department and company image and philosophy
- Highly knowledgeable in the specifications, capabilities and operation of products
- Answered customer technical inquiries regarding products via telephone, letters, fax and electronic mail
- Monitor, document and report failure trends in equipment
- Identified and recommended improvements in products, documentation and procedures
- Reviewed special circumstances and authorized warranty service when deemed appropriate.
Retention Human Resources Manager
Army National Guard
Salem, OR
10.2012 - 01.2014
- Managed personnel actions for 98 full time employees
- Supervised 10 to 20 staff members
- Oversaw all company training including mandatory non- harassment training, management and executive development training and software training
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Organized and led staff orientation programs and training to promote collaboration
- Motivated employees through special events, incentive programs and constructive feedback.
State Incentive Manager
Oregon
Salem, OR
10.2008 - 10.2012
- Verified eligibility of Soldiers requesting Tuition Assistance according to National Guard Bureau policy
- Processed Student Loan Repayment Program for 300 employees, including counseling service members on benefits, verifying eligibility of loans, meeting deadlines constraints and track recoupment
- Submitted requests for garnishments, final checks, expense reports, and determined state residency
- Wrote division policies and coordinated implementation to improve operations
- Managed and guided staff through daily and special project work.
Human Resources Manager
Army National Guard
Salem, OR
11.1997 - 10.2008
- Improved National Guard Bureau timeliness report from being 53rd in the nation to 9th
- Supervised maintenance of human resources individual records and performed accountability audits of over 6,300 records
- Responsible for training staff on promotion boards
- Provided daily supervision of 5 full time support staff
- Provided guidance to staff officers regarding promotions, reductions, extensions, physicals, transfers, discharges, and personnel reclassification.
National Guard
Army
Education
Associate of Arts - General
Chemeketa Community College
03.2013
Skills
- Workforce Management
- Financial Services Support
- Supplier Liaison
- Correspondence and Office Documents
- Employee Motivation
- Proficiency in Microsoft Office
- Personnel Engagement
- Confidence and Drive
- Database Maintenance
- Administrative Arrangements
- Friendly and Relatable
- Delegation and Work Assignment
- Adaptable and Resilient
Accomplishments
- Over 25 years working with diverse populations, communicating with all levels of Service Members, Leadership, and Families and completing tight deadlines in various environments
- Sexual Harassment/ Assault Prevention Training
- Health Insurance Portability and Accountability Act (HIPPA) Certified
- Honorably Discharged Veteran .
Timeline
Office Administrator
Sublimity Insurance Company
10.2016 - Current
Customer Service Representative
Express Employment Professionals, Files
10.2015 - 08.2016
Customer Service Representative
Garmin
11.2014 - 10.2015
Retention Human Resources Manager
Army National Guard
10.2012 - 01.2014
State Incentive Manager
Oregon
10.2008 - 10.2012
Human Resources Manager
Army National Guard
11.1997 - 10.2008
National Guard
Army
Associate of Arts - General
Chemeketa Community College
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