Microsoft Dynamics 365
Jessica Wajbel
Linthicum,MD
Summary
Diligent Account Manager with 5+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
10
10
years of professional experience
Work History
Account Manager
Sobel Westex
09.2022 - Current
- Process customer orders in line with established policies and procedures.
- Assist customers by providing tracking information and resolving shipping or merchandise issues.
- Interface with sales, operations, and functional groups to facilitate order flow and meet processing metrics.
- Monitor inventory to maintain sufficient supply levels to meet business and customer needs.
- Support sales for large and medium-sized accounts.
Order Management Specialist
W.R. Grace
11.2019 - 09.2022
- Managed multiple sales orders from receipt of PO to delivery including SAP order entry, product availability, logistics arrangements, and final invoicing.
- Managed order dates in SAP to align cross functional teams based on changes to supply, demand, or logistics.
- Investigated and resolved system and data issues such as SAP SD/OTC processing errors, Material Master Data concerns, and customer payment delays in a timely manner.
- Collaborated daily with sales, warehouse operations, and various vendors to maximize customer satisfaction.
Import Entry Analyst/ Customs Entry Specialist
Samuel Shapiro & Company Inc.
11.2014 - 10.2019
- Compiled, reviewed, and managed all documentation and records required to clear goods through U.S. Customs and other government agencies.
- Managed compliance measures regarding domestic and international tariffs and customs regulations.
- Monitored every phase of supply chain from purchase order to invoicing targeting 100% end-user satisfaction.
- Established customer relationships through prompt and courteous service.
Education
Bachelor of Arts - International Studies
Towson University
High School Diploma -
Western Academy of Beijing
Skills
- Account Management
- Purchase Order Management
- Customer Satisfaction
- Cross-Functional Collaboration
- Analytical Thinking
- ERP Systems
Software
SAP
Power BI
Timeline
Account Manager
Sobel Westex
09.2022 - Current
Order Management Specialist
W.R. Grace
11.2019 - 09.2022
Import Entry Analyst/ Customs Entry Specialist
Samuel Shapiro & Company Inc.
11.2014 - 10.2019
Bachelor of Arts - International Studies
Towson University
High School Diploma -
Western Academy of Beijing
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