Jessica Boatner
Manvel,TX
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Experienced RN with over 12 years experience across various niches of nursing. Proficient in areas such as Microsoft Office, desktop tools, and pays meticulous attention to detal
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote RN Case Manager
United Healthcare/Optum
Houston, Texas
04.2024 - Current
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Participated in quality improvement initiatives related to case management processes.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Maintained accurate documentation of patient progress in the electronic health record.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Contracted Remote Case Manager
Sagility Health/Humana
Houston, TX
12.2023 - Current
- Completed contract through Sagility Health to work and care for the members of Humana
- Perform telephonic outreach to members with multiple chronic conditions as well as social determinants of health in order to assist them in achieving and maintaining optimum health outcomes
- Outreaching to patients during transitions of care to assess needs and educate regarding complex health issues and preventing re-hospitalizations
- Worked with multiple members of the Interdisciplinary team to ensure patients needs are addressed across the continuum of care
- Assess and support their health, offering education, identifying resources, and helping remove barriers to achieving health and independence while using a multidisciplinary team
- Demonstrate clinical knowledge and expertise as evidenced by providing intervention to manage a variety of chronic conditions, including the development and implementation of individualized care plans.
- Collaborated with other service providers to ensure continuity of care for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Supported family members by providing information on local support groups.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
Remote RN/Chronic Care Manager
Kab and Jay Healthcare
Houston, TX
02.2023 - 07.2023
- Conduct comprehensive assessments that include the medical, behavioral, pharmacy, and social needs of the patient and identify gaps in care based on clinical standards of care
- Successfully engage patients to develop an individualized plan of care in collaboration with their provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions
- Facilitate enrollment of eligible chronic care patients into the Chronic Care Management program
- Collaborate with the primary care provider to update care plans monthly, ensuring goals and needs of patients are being met
- Advocate for needed services on behalf of patients, such as assistance with medication costs or transportation barriers while utilizing community resources
- Communicate with patients and/or family members monthly, creating goals for patient, following up on goals, and providing patient education.
Contracted School Nurse/Covid 19 Clinical Liaison
Maxim Healthcare
Houston, TX
10.2020 - 05.2021
- Employed as a school nurse and also a Covid District Intake Nurse with a school district in Houston, TX
- Worked in collaboration with administrators and school nurses and as a liaison and educator to students, staff, and their families affected by COVID-19
- Also served as a contact tracer and case manager to help mitigate further spread of this deadly virus
- Worked effectively with Microsoft outlook, word, and excel in this position.
- Coordinated with outside medical providers regarding student care.
- Advised parents and guardians about their child's health status at school or home.
- Actively participated in developing new strategies for promoting healthy lifestyles among children.
- Provided resources and referrals to families concerning community healthcare services.
Home Health Nurse
Transition Home Health Partners
Houston, TX
09.2017 - 06.2018
- Initiated plan of care and met the needs of patients while in their home
- Assessed patients
- Documented according to institution standards
- Developed care plans and implemented interventions
- Worked with multidisciplinary teams to produce positive patient outcomes.
Registered Nurse
Park Plaza Hospital
Houston, TX
04.2015 - 12.2016
- Assessed, monitored, and cared for patients according to national standards of care and according to hospital policy
- Served as Charge Nurse of step-down unit
- Often floated to assist in ICU
- Skills used: Assessment of patients, documentation according to institution standards, development of care plans and implementation of interventions
- Worked with multidisciplinary teams to produce positive patient outcomes.
Travel Registered Nurse
Accountable Healthcare Staffing
Dallas, TX
06.2014 - 04.2015
- Assessed, monitored, and cared for patients according to national standards of care and according to hospital policy
- While working for this travel company, the hospital I staffed while in Houston, TX insistently encouraged with me to extend until I was no longer able to renew the contract hence the one year maximum extension allowance
- I was then offered a full-time position
- Skills used: Assessment of patients, documentation according to institution standards, development of care plans and implementation of interventions
- Worked with multidisciplinary teams to produce positive patient outcomes.
Registered Nurse
Christus st Patrick Hospital
Lake Charles, LA
02.2012 - 06.2014
- Assessed, monitored, and cared for patients according to national standards of care
- Served as coach for new hires
- Guided new associates to hospital policies and standards of the institution
- Skills used: Assessment of patients, documentation according to institution standards, development of care plans and implementation of interventions.
Education
BSN in Nursing -
Mcneese State University College of Nursing
Lake Charles, LA01.2011
Skills
- Home Health
- Hospital
- Critical Care
- Medical Surgical
- EMR Systems
- Home Care
- Discharge Planning
- Chronic Disease Management
- Insurance knowledge
- HIPAA Compliance
- Case Management
- Vital Signs
- Medication Administration
- Microsoft Office
- Patient Education
- Adaptability
- Reliability
- Task Prioritization
- Attention to Detail
- Diabetes management
- Strong Clinical Judgment
- Patient and family advocacy
- Clear Patient Communication
- Treatment Recommendations
- Intake and discharge
- Goal Setting
- Patient Care Assessment
- Medical Records
- Patient Care
- Nursing
- Experience Administering Injections
- Windows
- Microsoft Office
- Student Precepting
- Documentation
- Patient Condition Monitoring
- Needs Assessment
- Infection Control
- Professionalism
- Teamwork and Collaboration
- Computer skills
- Medication Management
- Care Coordination
Certification
- Compact State Nurse License
- BLS/CPR
- IPC through the CDC
- AED Certification
- RN License
- RN, 10/01/24, TX
Assessments
Clinical judgment, Proficient, 07/01/20
Personal Information
Title: Registered Nurse
Accomplishments
- Chosen as preceptor in previous roles
- Served as charge nurse on hospital units
Timeline
Remote RN Case Manager
United Healthcare/Optum
04.2024 - Current
Contracted Remote Case Manager
Sagility Health/Humana
12.2023 - Current
Remote RN/Chronic Care Manager
Kab and Jay Healthcare
02.2023 - 07.2023
Contracted School Nurse/Covid 19 Clinical Liaison
Maxim Healthcare
10.2020 - 05.2021
Home Health Nurse
Transition Home Health Partners
09.2017 - 06.2018
Registered Nurse
Park Plaza Hospital
04.2015 - 12.2016
Travel Registered Nurse
Accountable Healthcare Staffing
06.2014 - 04.2015
Registered Nurse
Christus st Patrick Hospital
02.2012 - 06.2014
BSN in Nursing -
Mcneese State University College of Nursing
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