Jessica Waller
Saint Paul,MN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Banquet Server
Savannah Center
West Chester, OH
05.2019 - 09.2025
- Delivered exceptional customer service during events, ensuring guest satisfaction and engagement.
- Assisted in setup and breakdown of event spaces, maintaining cleanliness and organization throughout.
- Supported food and beverage service by accurately presenting menu items to guests.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to dietary restrictions.
- Ensured compliance with health and safety standards while serving food and beverages.
- Maintained inventory of dining supplies, assisting in reordering as needed for events.
- Trained new staff on service protocols, fostering a collaborative team environment.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Server
Texas Roadhouse
West Chester, OH
01.2019 - 05.2022
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Upsold menu items, contributing to increased sales through effective product knowledge.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Olive Garden
Fairfield, OH
03.2016 - 12.2018
- Delivered exceptional customer service by promptly taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up dining space for special events, ensuring attention to detail.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Handled cash register operations accurately, processing payments efficiently for quick turnover.
- Supported team members during peak hours to maintain service standards and responsiveness.
- Engaged with customers to gather feedback, enhancing overall satisfaction and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
William Henry Harrison High School
Harrison05.2012
Skills
- Strong teamwork
- Time management
- Food service
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Cleanliness standards
- Menu memorization
- High volume dining
- Table bussing
- Allergy awareness
- Beverage preparation
- Guest seating
- Table setting
- Wine service
- Wine pairings
- Upselling techniques
Timeline
Banquet Server
Savannah Center
05.2019 - 09.2025
Server
Texas Roadhouse
01.2019 - 05.2022
Server
Olive Garden
03.2016 - 12.2018
High School Diploma -
William Henry Harrison High School