Jessica Walls
Chandler,AZ
Summary
Seasoned Account Specialist bringing 15 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
20
20
years of professional experience
Work History
Accounts Specialist
Sierra Health Services
Scottsdale, AZ
08.2020 - Current
- Performed data entry of customer invoices and payments into accounting system.
- Analyzed financial records to ensure accuracy and compliance with corporate policies.
- Medical billing software experience includes, PHI and Medlink.
- Knowledge of Medicaid, HMO's, commerical insurance and workers compensation.
- 1500 and UB40 billing from experience
- Anesthesiology, First Assists and ASC professional and facility billing experience.
- Knowledge of CPT, ICD-10 and HCPSC codes.
Patient Access Representative
UnitedHealth Group- Optum 360
Gilbert, AZ
12.2009 - 08.2020
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Store Manager
Check N Go
Chandler, AZ
01.2004 - 11.2009
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Dobson High School
Mesa, AZ05-2002
Skills
- Account investigations
- Billing issue resolution
- Customer Engagement
- Schedule Coordination
- Account updating
- Issue investigations
- Billing resolutions
- Recordkeeping abilities
Timeline
Accounts Specialist
Sierra Health Services
08.2020 - Current
Patient Access Representative
UnitedHealth Group- Optum 360
12.2009 - 08.2020
Store Manager
Check N Go
01.2004 - 11.2009
High School Diploma -
Dobson High School