Jessica Wash
Jeffersonville,IN
Summary
Highly proactive manager with 19 years of experience in team leadership in service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Towne A Neighborhood Pub
02.2005 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.2003
Skills
- Operations Management
- Customer Engagement
- Staff Management
- Schedule Coordination
- Regulatory Compliance
- Organization and Prioritization
- Customer-Oriented
- Inventory Control and Record Keeping
- Managed Social Media Accounts
- Point of Sale (POS) System Operation
Timeline
Restaurant Manager
Towne A Neighborhood Pub
02.2005 - Current
High School Diploma -
Jeffersonville High School
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