JESSICA WATKINS
Huntsville
Summary
Dedicated and detail-oriented healthcare support professional with experience in CPAP equipment setup, front-office administration, resident care coordination, and medical assisting. Skilled in patient communication, EMR documentation, scheduling, and accurate record keeping in fast-paced clinical and residential care environments. Known for reliability, strong organizational skills, and compassionate patient support.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist / CPAP Supply Technician
Day N Night Medical Supply
Huntsville
05.2024 - Current
- Pull, pack, and ship CPAP resupply orders following physician directives and patient needs.
- Set up CPAP machines according to doctor's orders, ensuring proper pressure settings and compliance.
- Schedule patients for CPAP setup appointments and coordinate delivery of equipment.
- Manage digital patient records: scan, upload, and organize documentation in the EMR system.
- Answer patient calls, place resupply orders, and assist with equipment or billing questions.
- Verify insurance coverage, update patient demographics, and maintain accurate records.
- Assist walk-in patients and provide product knowledge while supporting daily front-office operations.
- Keeping accurate sales records
- Coordination of overnight oximetry testing, setting device and scheduling patient
- Educating patients and caregivers on the proper use of oxygen equipment
Resident Care Coordinator
Heritage Oaks Assisted Living & Memory Care
Conroe
12.2022 - 04.2025
- Coordinate resident care plans and supervise care partners and med techs.
- Hire, train, schedule, and support care staff.
- Maintain medication rooms; conduct medication cart audits.
- Verify new medication orders and ensure accuracy in QMAR.
- Communicate with families and providers regarding resident updates.
- Upload documents, manage EMR records, and complete data entry.
- Record vitals and report significant weight variances.
- Coordinated resident care plans and supervised care partners and med techs.
Medical Assistant
Gulf Coast Trades Center
New Waverly
11.2021 - 12.2022
- Administer medications and schedule medical appointments.
- Conduct intake medical screenings and maintain organized records.
- Audit MARs and ensure licensing compliance.
- Train new hires and instruct CPR/First Aid/AED courses.
Certified Nursing Assistant (CNA)
Creekside
Huntsville
07.2017 - 11.2021
- Assisted with hygiene, feeding, mobility, and toileting.
- Supported patient comfort and monitored conditions.
- Ensured resident safety and responded to call lights promptly.
Skills
- CPAP Setup
- EMR Systems
- Insurance Verification
- HIPAA
- Medication Administration
- Scheduling
- Multiline Phone System
- Senior Care
- Microsoft Office
- Microsoft excel
- Customer Service
- Record keeping
- File management
- Appointment scheduling
- Clerical support
- Administrative skills
- Organization skills
- Front office management
- Data entry
Personal Information
Authorized To Work: U.S. for any employer
Timeline
Front Office Receptionist / CPAP Supply Technician
Day N Night Medical Supply
05.2024 - Current
Resident Care Coordinator
Heritage Oaks Assisted Living & Memory Care
12.2022 - 04.2025
Medical Assistant
Gulf Coast Trades Center
11.2021 - 12.2022
Certified Nursing Assistant (CNA)
Creekside
07.2017 - 11.2021