Jessica Watkins

Huntsville

Summary

Versatile healthcare professional with experience spanning clinical care, resident coordination, and medical supply logistics. Currently managing front office operations and shipping, offering strong administrative skills to deliver efficient, patient-centered support.

Overview

years of professional experience

Work History

Front Office Receptionist / CPAP Supply Technician

Day N Night Medical Supply

04.2024 - Current

Handled high volume of calls to assist patients with resupply requests, appointment scheduling, and troubleshooting medical equipment.
Set up CPAP machines according to doctor's orders, ensuring proper pressure settings and compliance.
Coordinate daily order fulfillment by pulling, packing and shipping resupply orders while maintaining records of all outgoing inventory.
Verify insurance coverage, update patient demographics, and maintain accurate records.
Communicate with medical providers and referral sources to ensure all required documentation is received and processed.
Manage digital patient records: scan, upload, and organize documentation in the EMR system.
Ensure accuracy of sales records to facilitate financial reporting.
Manage patient outreach for outstanding balances and upcoming payments to ensure consistent revenue flow.
Maintain accurate financial records by documenting all daily payment transactions.
Coordinate daily schedules for field technicians, including equipment deliveries, pickups and service calls.
Coordination of overnight oximetry testing, setting devices and scheduling patient.
Educating patients and caregivers on the proper use of oxygen equipment.

Resident Care Coordinator

Heritage Oaks Assisted Living & Memory Care

10.2021 - 11.2022

Coordinated resident care plans and supervised care partners and med techs to ensure quality care delivery.
Administered medications and insulin injections.
Hired, trained, and scheduled care staff while providing ongoing support to enhance team effectiveness.
Verify new medication orders and ensure accuracy in QMAR.
Maintained medication rooms and conducted medication cart audits to ensure compliance with safety standards.
Communicate with families and providers regarding resident updates.
Record vitals and report significant weight variances.
Upload documents, manage EMR records, and complete data entry.

Medical Assistant

Gulf Coast Trades Center

06.2017 - 10.2021

Administered medications and scheduled medical appointments to ensure timely patient care.
Tracked and reported vital signs to assess patient health.
Conducted intake medical screenings and maintained organized records, facilitating accurate patient assessments.
Managed medical inventory: tracked and ordered supplies.
Audit MAKs and ensure licensing compliance.
Train new hires and instruct CPR/ First Aid/ AED courses.

Certified Nursing Assistant (CNA)

Creekside

01.2017 - 06.2021

Assisted with hygiene, feeding, mobility, and toileting to promote patient well-being.
Supported patient comfort by monitoring conditions and addressing needs promptly.
Ensured resident safety and responded to call lights promptly.
Documented patient vital signs during daily assessments.
Assisted in repositioning and transferring patients to enhance comfort.
Communicated changes in patient condition to nursing staff for timely care.

Skills

Appointment scheduling
EMR management
Medication administration
Patient education
Order fulfillment
Payment collection
Invoice processing
Payment posting
Billing dispute resolution

Data entry
Office administration
Multi-line telephone skills
Inventory management
Microsoft Office proficiency
Attention to detail
Organization skills
Problem solving
Shipping

Timeline