Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Watson

Folsom,CA

Summary

Friendly and motivated professional with a strong background in customer service, education, and office support. Skilled in administrative tasks, efficiency, computer systems, and multitasking in fast-paced environments, with the heart and patience of an educator. Quick to learn new systems, and expand skills while providing reliable support.

Overview

8
8
years of professional experience

Work History

Assistant Guide

Guidepost Montessori
Folsom, CA
06.2024 - Current
  • Developed lesson plans to enhance infants' cognitive and physical development.
  • Trained new staff on classroom procedures and routines to ensure consistency.
  • Maintained attendance records and provided weekly updates to parents regarding activities.
  • Collaborated with parents to build rapport and establish strong support networks.
  • Maintain appropriate infant files, including attendance records, sleep charts, needs and services plans, and provide weekly updates to parents regarding activities in accordance with Licensing Standard Operating Procedures.
  • Maintain calm and professional composure in emergency, emotional, and/or stressful situations.
  • Shape positive environment, building strong trust with families and children.

Private Nanny

Care.com Inc
Folsom, CA
01.2019 - 04.2023
  • Fostered nurturing environments to enhance children's emotional, social, and intellectual growth.
  • Maintained accurate records of parents' contact information and child's health history for emergencies.
  • Guided indoor and outdoor playtime activities, while monitoring safety hazards..
  • Cultivated strong relationships with families through open communication and constructive feedback.
  • Transported children to and from school, extra-curricular activities and play-dates.

Sales Associate

Garage Clothing Store
Roseville, CA
08.2019 - 06.2020
  • Handled incoming calls, delivering information about store products and services.
  • Fostered relationships with peers and management to enhance team performance.
  • Trained new team members on cash register operations and customer service standards.
  • Executed floor moves, merchandising, and display maintenance to ensure organized sales areas.
  • Provided exceptional customer service, assisting with clothing selections and resolving inquiries.
  • Performed cashier duties, processing transactions and balancing cash registers accurately.
  • Achieved weekly sales goals while supporting theft prevention initiatives and maintaining cleanliness.

Visual Associate

Forever 21
Folsom, CA
11.2018 - 04.2019
  • Created visually engaging merchandise displays to boost customer interaction.
  • Tracked product availability and placement to support effective inventory management.
  • Executed window displays in accordance with company standards and seasonal promotions.
  • Conducted team meetings to align on visual updates and store strategies.
  • Ensured compliance with safety regulations while utilizing heavy equipment like ladders.
  • Facilitated customer assistance with fitting room selections and outfit coordination.
  • Trained new staff on customer service techniques and sales processes.
  • Managed cash handling protocols to ensure accuracy and security.

Lead Cashier

Ulta Beauty Inc.
Folsom, CA
09.2017 - 11.2018
  • Oversaw entry-level cashiers, providing transaction approvals and guidance on best practices.
  • Managed cash drawer operations, performing reconciliations and resolving discrepancies efficiently.
  • Trained new team members in cash register operations, stock procedures, and customer service protocols.
  • Provided excellent customer service by addressing and resolving customer inquiries, requests, as well as providing solutions while maintaining professional composure in challenging situations.
  • Entered and updated customer data accurately for appointment management.
  • Exceeded customer service standards, sales performance expectations, while continuously improving sales strategies.
  • Partnered with other store locations to assist with customers' needs.

Education

Some College (No Degree) - General Studies

Folsom Lake College
Folsom, CA

Skills

  • Customer service
  • Time management
  • Conflict resolution
  • People skills
  • Works well under pressure
  • Computer skills
  • Organizational skills
  • Friendly
  • Multitasking

Timeline

Assistant Guide

Guidepost Montessori
06.2024 - Current

Sales Associate

Garage Clothing Store
08.2019 - 06.2020

Private Nanny

Care.com Inc
01.2019 - 04.2023

Visual Associate

Forever 21
11.2018 - 04.2019

Lead Cashier

Ulta Beauty Inc.
09.2017 - 11.2018

Some College (No Degree) - General Studies

Folsom Lake College

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