Jessica Watson
York,PA
Summary
Dedicated Certified Medical Assistant with over 10 years of experience in primary care, patient coordination, and healthcare administration. Expertise in patient scheduling, insurance verification, EMR documentation, phlebotomy, and patient intake within fast-paced clinical settings. Detail-oriented professional focused on maintaining HIPAA compliance, optimizing workflow efficiency, and delivering compassionate patient care. Proven ability to enhance patient experiences while supporting healthcare teams in achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Packaging Specialist
Graham Packaging
02.2023 - Current
- Maintain strict quality and safety standards in a fast-paced production environment.
- Demonstrate reliability, teamwork, and attention to detail while meeting production goals.
Office Manager / Medical Assistant
Primary Care of York
York, PA
05.2018 - 12.2022
- Coordinated patient scheduling and verified insurance eligibility and copays.
- Prepared patient charts and maintained accurate EMR documentation.
- Performed patient intake, vital signs, phlebotomy, and toxicology screening.
- Managed high-volume patient calls and supported daily clinic workflow.
- Trained new employees and ensured completion of pre-visit and post-visit documentation.
Home Health Care Aide
United Disability Services
Lancaster, PA
05.2010 - 05.2020
- Assisted clients with medication management and daily living activities.
- Maintained health records and coordinated appointments while providing compassionate care.
Medical Assistant / Front Desk
East Side Health Center
York, PA
06.2013 - 01.2017
- Managed front desk operations including appointment scheduling and payments.
- Verified insurance coverage and maintained patient records.
- Conducted patient intake and recorded vital signs.
Education
Associate Degree - Medical Assisting (CCMA)
York Technical Institute
Skills
- Patient Scheduling & Coordination
- Insurance Verification & Copay Processing
- EMR Documentation & Chart Preparation
- Patient Intake & Vital Signs
- Phlebotomy & Toxicology Screening
- PDMP Access & Medication Coordination
- HIPAA Compliance & Confidentiality
- High-Volume Call Handling
- Customer Service & Team Collaboration
Timeline
Packaging Specialist
Graham Packaging
02.2023 - Current
Office Manager / Medical Assistant
Primary Care of York
05.2018 - 12.2022
Medical Assistant / Front Desk
East Side Health Center
06.2013 - 01.2017
Home Health Care Aide
United Disability Services
05.2010 - 05.2020
Associate Degree - Medical Assisting (CCMA)
York Technical Institute