Jessica Watts
Macomb,MI
Summary
Results-driven administrative professional with over 10 years of experience in office operations, payroll, accounts payable/receivable, and customer service. Demonstrates strong proficiency in Microsoft Office, QuickBooks, and Paylocity. Delivers accurate, high-quality work in fast-paced environments while effectively multitasking and collaborating with teams.
Overview
15
15
years of professional experience
Work History
Inspections Processor
Williams Field Service
06.2025 - Current
- Maintained data integrity by accurately processing home and business inspection data, supporting reliable reporting.
- Ensured compliance and completeness of documentation for inspectors and internal teams, facilitating smooth inspection processes.
- Communicated effectively and managed tasks independently in a remote work environment, contributing to team goals.
Payroll Clerk / Accounts Payable
SMR Automotive
Marysville, MI
10.2021 - 01.2025
- Processed payroll and managed employee data using Paylocity to ensure timely and accurate payroll delivery.
- Supported HR with payroll processing and administrative tasks, enhancing compliance and operational efficiency.
- Reconciled high‑volume invoices from multiple staffing agencies to ensure accurate financial reporting.
- Facilitated interdepartmental meetings to enhance communication and collaboration across teams.
Office Administrative Assistant
Bazco Enterprise
New Haven, MI
09.2020 - 09.2021
- Oversaw multiple email inboxes, responding to inquiries promptly to ensure timely communication and maintain professional correspondence.
- Managed phone communications and organized purchase orders and document scanning to streamline administrative processes.
- Entered and tracked orders in QuickBooks, ensuring accurate inventory management.
- Collaborated with team to efficiently manage multiple tasks, enhancing overall workflow.
Office Manager & Executive Assistant to the President
Etech Plastics
Port Huron, MI
01.2017 - 03.2020
- Coordinated communication with clients and vendors, enhancing operational efficiency and relationship management.
- Managed filing, QuickBooks entries, payroll, and accounts payable, ensuring accuracy of financial records.
- Ensured timely completion of critical tasks to support business continuity.
- Ensured timely completion of critical tasks, supporting seamless business operations.
Receptionist & Information Clerk
McLaren Macomb Hospital
Mount Clemens, MI
02.2016 - 10.2018
- Enhanced patient and family engagement at surgical waiting desk, fostering a supportive environment during critical times.
- Provided room information and directions while offering reassurance in high-stress situations.
- Collaborated with various hospital departments to improve overall patient experience.
- Enhanced communication with patients and families through active listening and empathy.
Call Center Customer Service Representative
Signs365
Shelby Charter Township, MI
04.2015 - 02.2016
- Handled high-volume inbound calls, resolving customer issues to enhance overall satisfaction.
- Resolved customer inquiries through phone, email, and chat channels.
- Assisted customers in placing orders and navigating product options.
- Provided product information and guidance, facilitating better customer understanding of usage and features.
- Maintained friendly, professional demeanor to strengthen positive customer relationships.
Veterinary Assistant / Receptionist
Macomb Center Veterinary Hospital
Clinton Township, MI
01.2015 - 05.2015
- Delivered compassionate animal care and assisted veterinarians during procedures, contributing to high-quality treatment outcomes.
- Improved client and pet experiences by effectively multitasking and providing compassionate service.
- Coordinated appointment scheduling and maintained filing systems to enhance client communication and streamline operations.
Waitress
Dooley’s Tavern
Sterling Heights, MI
09.2011 - 07.2012
- Provided exceptional customer service in high-volume setting, enhancing guest satisfaction.
- Delivered exceptional customer service, enhancing guest dining experiences.
- Took orders accurately and effectively communicated with kitchen staff to ensure timely service.
- Managed point-of-sale transactions while multitasking, ensuring smooth service flow.
- Managed cash register and processed customer payments, contributing to smooth service flow.
Education
Legal Assistant Studies
Macomb Community College
Clinton Township, MI01-2019
Veterinary Assistant Certificate -
Ross Medical Education Center
New Baltimore, MI01-2015
High School Diploma -
Anchor Bay High School
Fair Haven, MI01-2008
Skills
- Compliance documentation
- Accounts payable
- Process documentation
- Quality assurance
- Data entry accuracy
- QuickBooks expertise
- Microsoft Office proficiency
- Time management
- Remote work effectiveness
- Professional communication
Additional Information
Dedicated, fast‑learning professional who takes pride in accuracy, reliability, and continuous improvement. Strong ability to adapt to new systems, learn new skills, and apply them quickly to support team and organizational success.
Timeline
Inspections Processor
Williams Field Service
06.2025 - Current
Payroll Clerk / Accounts Payable
SMR Automotive
10.2021 - 01.2025
Office Administrative Assistant
Bazco Enterprise
09.2020 - 09.2021
Office Manager & Executive Assistant to the President
Etech Plastics
01.2017 - 03.2020
Receptionist & Information Clerk
McLaren Macomb Hospital
02.2016 - 10.2018
Call Center Customer Service Representative
Signs365
04.2015 - 02.2016
Veterinary Assistant / Receptionist
Macomb Center Veterinary Hospital
01.2015 - 05.2015
Waitress
Dooley’s Tavern
09.2011 - 07.2012
Legal Assistant Studies
Macomb Community College
Veterinary Assistant Certificate -
Ross Medical Education Center
High School Diploma -
Anchor Bay High School