Jessica Gerig
Canyon Lake,CA
Summary
Dynamic, highly motivated, and computer-savvy professional with over 20 years of experience in diverse industries. Strong leadership skills and the ability to multitask while maintaining a strong attention to detail. Self-directed with excellent organizational skills. Experienced in leading organizational progress and performance through comprehensive planning and communication. Effective communicator with diverse populations in written, verbal, and presentation formats. Equipped with an excellent work ethic, demonstrating a strong sense of responsibility and leadership with a commendable track record of dependability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Calamity Jane
Orlando, FL
07.2020 - 10.2024
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Senior Legal Secretary/Front Office Manager
Seminole County18th Judicial Circuit GAL Program
Sanford, FL
05.2017 - 04.2019
- Coordinated deposition schedules among multiple parties involved in litigation cases resulting in smooth proceedings without delay.
- Developed and maintained filing and retrieval systems.
- Oversaw the recruitment process of new staff members including screening resumes, scheduling interviews, reference checks which led to hiring highly qualified candidates.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Reduced errors in legal documents with thorough proofreading and editing tasks, ensuring accuracy and compliance.
- Enhanced attorney productivity by providing comprehensive administrative support, including calendar management and travel arrangements.
- Provided training to junior secretaries on office procedures and software applications, increasing overall efficiency.
- Transcribed legal documents and phone conversations.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Scheduled and made appointments for numerous attorneys.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Planned and organized internal and external events, meetings and conferences.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
Tax Credit/HR Manager
HR Screening Services
Oakmont, PA
09.2011 - 04.2017
- Acted as a third party WOTC vendor planning and implementing the transition of tax credits for clients
- Independently handled all company inquiries regarding current tax credits
- Serves as the tax liaison with Payroll, Workforce Initiatives, HR Shared Services, Finance, and Operations, and Hiring Managers
- Managed client billing and customer correspondence via internal and external emails to staff and clients
- Worked as a home-based employee, conducting background checks, drug screening, and sales training
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Senior Administrative Assistant/HR Manager
Jeli Publishing
Shreveport, LA
08.2008 - 06.2012
- Worked closely with relationship managers to actively manage client’s expectations, participated in strategic planning for client relationships, and kept managers informed of all significant service issues
- Possessed a strong commitment to team dynamics with the proven ability to follow leadership directives
- Coordinated and managed multiple priorities and projects related to providing efficient service client’s daily operational needs, compiling of monthly, quarterly, and annual, performance and compliance reports
- Identified key players and established client account relationships in a business to business marketplace
- Managed B2B sales while analyzing activities and proposing recommendations to senior management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Expertly coordinated logistics for functions both within and outside of organization.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
Sales Representative
Kirby Sales and Service
Murrieta, CA
04.2006 - 08.2008
- Consistently handled all inquiries regarding billing, product rates, regulations, and policies
- Exceeded all quotas for commission-based sales
- Processed credit checks for customer service eligibility
- Performed package rate evaluations and proposed solutions that best fit company and customer needs
- Achieved a high customer retention rate by providing exceptional customer service and client follow-up
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Outside Sales Representative/Business Sales
Wholesale Airtime Inc.
Temecula, CA
02.2004 - 02.2006
- Successfully obtained new business while maintaining relationships with key accounts and clients
- Recruited, interviewed, and assisted in the hiring of staff to be assigned in the inside sales department
- Provided employee performance feedback and effective follow-ups through training and mentoring
- Exceeded weekly sales goals consistently by utilizing proven success in communication and negotiations
Education
General Education Degree -
Temecula Valley High School
01.2001
Skills
- Sales negotiation
- Personnel management
- Staff training and development
- Negotiation
- Relationship management
- Human resources
- Client relationship management
- Recruiting and hiring
- Sales strategy development
- Strong work ethic
- Customer service
- Time management
- Verbal and written communication
Certification
Administrative Assistant Fundamentals and Keyboarding
Timeline
Owner/Operator
The Calamity Jane
07.2020 - 10.2024
Senior Legal Secretary/Front Office Manager
Seminole County18th Judicial Circuit GAL Program
05.2017 - 04.2019
Tax Credit/HR Manager
HR Screening Services
09.2011 - 04.2017
Senior Administrative Assistant/HR Manager
Jeli Publishing
08.2008 - 06.2012
Sales Representative
Kirby Sales and Service
04.2006 - 08.2008
Outside Sales Representative/Business Sales
Wholesale Airtime Inc.
02.2004 - 02.2006
General Education Degree -
Temecula Valley High School