Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Wells

Warner Robins,GEORGIA

Summary

Analytical Case Manager experienced in coordinating care for individuals who suffer from mental illness, developmental disabilities and substance abuse. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for spreading hope and helping others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Middle Flint Health and Wellness
02.2025 - 08.2025
  • Partnered with physicians, social workers, and therapist to develop and implement individualized care plans and documented patient interventions in electronic charting systems.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented comprehensive case management plans to address client needs and goals with a caseload of up to 50.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.

Mental Health Technician

Georgia Recovery Campus
01.2024 - 05.2024
  • Monitored and charted patients’ physical and emotional well-being and reported unusual behavior. Delivered crisis intervention services and encouraged client participation in group therapy. Provided one on one counseling as needed to ensure patient completion of the program. Enforced rules within a clinical setting to provide a healing environment for dual diagnosis.

Executive Assistant

Autumn Terrace
01.2022 - 12.2023
  • Provided business and administrative support to the Executive Director and maintained files of patients. Managed caseload of 40 patients and provided hands on patient care.

Front Desk Associate

Comfort Suites/Best Western
02.2021 - 01.2022
  • Assisted in all aspects of guest services including check in and check out, price negotiation, guest complaint resolution. Managed housekeeping and assisted scheduling of maintenance and vendors.

Mental Health Technician

Peachford Hospital
01.2020 - 02.2021
  • Monitored patient safety in 15-minute intervals according to suicide watch protocol. Assisted in restraining patients during crisis code. Encourage positive behavior among clients through role modeling appropriate behavior. Lead group therapy which introduced coping skills to prevent violent outbursts during daily living.

Education

Bachelor of Science - Psychology Addiction Recovery Counseling

Liberty University
01.2018

Skills

Court mandated reporter

  • HIPAA compliance
  • Documentation and reporting
  • Referral coordination
  • Community resources
  • Client empowerment
  • Client relationship management
  • Risk assessment

Certification

CPI and CPR Certifications

Timeline

Case Manager

Middle Flint Health and Wellness
02.2025 - 08.2025

Mental Health Technician

Georgia Recovery Campus
01.2024 - 05.2024

Executive Assistant

Autumn Terrace
01.2022 - 12.2023

Front Desk Associate

Comfort Suites/Best Western
02.2021 - 01.2022

Mental Health Technician

Peachford Hospital
01.2020 - 02.2021

Bachelor of Science - Psychology Addiction Recovery Counseling

Liberty University

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