Jessica Westphal
Fond du Lac,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Administrative Assistant - Foodservice
Grande Cheese Company
09.2022 - Current
- Provide administrative support in ensuring accuracy and appropriateness of communications to the Board
- Coordinate business travel arrangements, accommodations, etc
- For Group Vice President, clients, and visiting Sales Associates
- Assemble and send monthly Distributor Trade Program checks to our Sales Associates for dissemination to participating Distributors
- Conserve Executive's time by managing Executive calendars, projects and appointments and drafting appropriate correspondence as required
- Processes Sales Business Support Fund program requests and credit requests with Sales Associates
- Reconciles corporate credit card statements and submits supporting documentation on a monthly basis
- Coordinate and support the planning and execution of major events including:
- Key Marketing and Sales Leadership Meetings
- Summer Marketing and Sales Meeting
- Winter Sales Meeting
- Apply project management skills to facilitate sub-committees and steering committee meetings in the coordination of major Sales and Marketing events
- Coordinate with GVP and Marketing and Sales Directors for meeting support of key Business Unit projects / initiatives
- Ensure project notes are captured and communicated, including documentation, plans and reports
Sales Support Coordinator
BCI Burke Company
05.2015 - 09.2022
- Provide overall sales and order entry support for Regional Sales Management Team, International Representative Network, National Accounts including over 30 independently owned firms and 12 Burke Direct Sales individuals
- Assist Representatives and Regional Management Team via phone and email to provide product and program support
- Review and process bonds for Representatives
- Maintain Representative information in Burke Internal database and send updates quarterly to all Representative principals
- Train Representatives on internal website platforms, products and order entry
- Support Sales and Marketing Team at trade shows and National Sales Meeting with setting up equipment, lodging and travel arrangements
- Respond to RFP’s for Cooperative Contracts and competitive bids
- Review and generate Cooperative Contract quotes for representatives
- Update training documents on Representative website
Customer Service Representative
BCI Burke Company
01.2014 - 05.2015
- Process Problem Reports for missing or damaged items
- Assist installers and Representatives with installation questions
- Answer product questions for Representatives and customers
- Process freight claims for damaged and missing items
- Assist Representatives with product substitutions and repairs for existing playground equipment
Customer Service Representative
Georgia Pacific
05.2006 - 01.2014
- Generate customer quotes for packaging materials
- Process customer orders and follow through production and shipping
- Update and manage CRM database with customer information
- Manage warehouse inventory for over 25 customers
- Process customer complaints with printing, billing or any other quality issues
Education
Bachelor of Science - Communications
University of Wisconsin Oshkosh
Oshkosh, WI12.2004
Skills
- Experienced with CRM Solutions
- Experience with Workwise ERP
- Tableau Dashboard Design
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Travel Logistics Management
- Effective Presentation Creation
- Meeting Coordination
- Effective Communication Abilities
- Effective Time Management and Organization
Timeline
Senior Administrative Assistant - Foodservice
Grande Cheese Company
09.2022 - Current
Sales Support Coordinator
BCI Burke Company
05.2015 - 09.2022
Customer Service Representative
BCI Burke Company
01.2014 - 05.2015
Customer Service Representative
Georgia Pacific
05.2006 - 01.2014
Bachelor of Science - Communications
University of Wisconsin Oshkosh
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