Jessica Whisler
TX
Summary
Highly motivated and accomplished Medical Assistant dedicated to giving all patient's excellent and compassionate care. Expert in minimizing patient discomfort while administrating immunizations, IM injections and venipuncture.
Extensive knowledge of medical regulations, policies, and in HIPAA compliance. Demonstrates adaptability and professionalism, excelling in high-pressure environments and contributing to increased clinic efficiency, and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Clinical Medical Assistant
Cates Care
Borger, Tx
02.2023 - 03.2024
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
Medical Assistant
Amarillo Medical Specialists
Amarillo, TX
10.2021 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
Medical Assistant
Panhandle Family Care Clinic
Claude And Panhandle TX
01.2018 - 10.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered vaccinations and medications to patients, adhering to proper dosage guidelines and protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Associate of Science - Nursing
Frank Phillips College
Borger, TX01.2025
Skills
- Immunization Administration; IM injections
- Venipuncture Expertise; Laboratory procedures
- Taking Vitals and Documenting Medical History
- Examination Preparation; Medical Equipment Operations
HIPAA Compliance; Professionalism and Ethnical
- Knowledgeable in Medical Terminology, Anatomy and Physiology
- CPR/AED
- Diagnostic Procedures; ICD 10 and CPT Codes
- Adaptable and Compassionate
Timeline
Clinical Medical Assistant
Cates Care
02.2023 - 03.2024
Medical Assistant
Amarillo Medical Specialists
10.2021 - 02.2023
Medical Assistant
Panhandle Family Care Clinic
01.2018 - 10.2021
Associate of Science - Nursing
Frank Phillips College