Jessica Wiggins
Mayfield,KY
Summary
Dynamic leader with a proven track record at Days Inn Hotel, enhancing operational efficiency and employee satisfaction. Expert in talent acquisition and customer service, I excel in fostering collaborative teams and streamlining staffing processes. Achieved significant improvements in staff productivity and retention through innovative training and development strategies.
Overview
16
16
years of professional experience
Work History
Staffing Manager
Wise Staffing Services
Paducah, KY
04.2012 - Current
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
- Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
- Collaborated with HR teams to ensure compliance with employment laws, regulations, and company policies throughout the recruitment process.
- Optimized job postings for maximum visibility on various job boards, social media platforms, and professional networks.
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
- Managed a team of recruiters, providing coaching and development opportunities to improve overall performance and productivity.
Front Desk Manager
Best Western University Inn
Murray, KY
02.2011 - 04.2012
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
General Manager
Days Inn Hotel
Houma, LA
01.2009 - 02.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Education
High School Diploma - Basic Studies/Business
Graves County High School
Mayfield, KY05.1998
Skills
- Collaborative team work
- Customer service
- Staffing processes
- Onboarding processes
- Training and development
- Employee relations
- Recruitment and selection
- Candidate sourcing
- Talent acquisition
- Recruitment expertise
- Staffing strategy
- Compensation administration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
Timeline
Staffing Manager
Wise Staffing Services
04.2012 - Current
Front Desk Manager
Best Western University Inn
02.2011 - 04.2012
General Manager
Days Inn Hotel
01.2009 - 02.2011
High School Diploma - Basic Studies/Business
Graves County High School