Lance Wiggins
Mayfield,KY
Summary
Goal-oriented manager with distinguished experience in sales, management and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
Territory Executive
Republic Services
Mayfield, KY
01.2025 - Current
- Developed and implemented strategic initiatives to optimize waste management processes.
- Analyzed data trends to drive improvements in customer satisfaction and retention rates.
- Managed vendor relationships, ensuring compliance with regulatory standards and service agreements.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Consultant
Linwood Chevrolet
Mayfield, KY
06.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Internet Sales Manager
David Taylor Chrysler
Mayfield, KY
06.2023 - 06.2024
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Responded to internet inquiries and phone calls in timely matter.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Automotive Sales Consultant
David Taylor Chrysler
Mayfield, KY
06.2022 - 04.2023
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Increased dealership revenue through effective negotiation and closing techniques.
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Branch Manager
Koch Air LLC
07.2014 - 01.2022
- Assessed employee performance and developed improvement plans.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma -
Graves County High School
Mayfield, KY05-2002
Skills
- Process Improvement
- Account Review
- Shift Scheduling
- Coaching and Mentoring
- Relationship Building
- Branch Operations Management
- Performance Reviews
- Customer Service
- Interviewing and Hiring
- Decision Making
- Conflict Resolution
- Training and Development
- Attention to Detail
- Time management
- Customer relationship management
- Product and service sales
- Persuasive communication
- Closing techniques
- Consultative sales
- Lead generation
- Sales strategies
- Referral generation
- Customer relationship building
- Operations management
- Customer-oriented
- Team leadership
- Problem resolution
- Motivation
- Customer retention
Timeline
Territory Executive
Republic Services
01.2025 - Current
Sales Consultant
Linwood Chevrolet
06.2024 - Current
Internet Sales Manager
David Taylor Chrysler
06.2023 - 06.2024
Automotive Sales Consultant
David Taylor Chrysler
06.2022 - 04.2023
Branch Manager
Koch Air LLC
07.2014 - 01.2022
High School Diploma -
Graves County High School