Heather Easley
Lithia,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 6 years of experience in sales. Quick to identity and establish professional relationships with key stakeholders through excellent interpersonal, communication and relationship-building skills. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Territory Executive
ZOLL Cardiac Management Solutions
12.2017 - Current
- Increased sales revenue by building strong relationships with key clients and identifying new business opportunities.
- Managed a team of sales representatives for optimal performance and achieving territory targets.
- Analyzed regional market trends, refining customer targeting strategies for improved results.
- Implemented innovative sales techniques to increase product visibility and drive customer engagement.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction.
- Consistently exceeded annual quotas by cultivating a pipeline of prospects through effective prospecting methods.
- Conducted informative product presentations to potential customers, resulting in increased leads and conversions.
- Mentored Associate Territory Managers, sharing best practices for success within the region.
- Regularly reported on territory performance metrics to senior management, providing insights into areas for improvement or growth potential.
- Maintained up-to-date knowledge of competitors'' offerings within the region, enabling proactive adjustments in positioning and strategic planning.
- Demonstrated strong leadership skills, fostering a positive work environment that encouraged collaboration and teamwork for optimal results.
- Provided onboarding for 8 territory managers.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Support Representative
ZOLL MEDICAL
02.2016 - Current
- Partners closely with territory managers in a team approach to consistently achieve sales objectives and promote growth
- Exhibit an independent and self-motivated approach when necessary to ensure the territory is actively managed during Territory Manager's absence
- Identify and cultivate strong relationships with providers and key stakeholders who are influential on SCA risk stratification
- Develop and implement clinical education for hospitals and cardiology offices in designated territories in effort to drive new business
- Involved in streamlining the new order process with use of the EMR, resulting in an increase of secured payment
- Consult with new patients emphasizing their risk of SCA and the importance of compliance
- Manage the 'Exceptions Tracker', identifying and placing prioritization based on potential revenue
- SSR FIELD TRAINER: Responsible for field training in the Southern Area as part of a developmental program to help provide guidance to new SSRs
- SICOM COMMITTEE: Contribute to monthly newsletter and conference calls to facilitate collaboration with the area SSRs.
Clinician
TAMPA GENERAL HOSPITAL
12.2013 - 02.2016
- Directly managed 25-28 direct reports including yearly evaluations and disciplines
- Assumed responsibility for all staffing, triage of incoming ambulances, and acts as liaison between physician and nursing staff
- Responsible for assessing, evaluating, implementing and planning patient centered care for all assigned patients on the unit
- Demonstrated leadership skills in a fashion that promotes energy and a drive for success
- Participated in a leadership role in a comprehensive Emergency Department process change to decrease wait times, increase patient satisfaction and profit
- Held bi-weekly meetings with departmental staff and physician/senior hospital leadership collaborating and introducing new ideas to gain support and enthusiasm needed to implement the proposed process change
- Result: Decreased waiting room times, decreased length of stay, decreased left without being seen rate, and increased patient satisfaction. Overall resulted in approximately $1.5 million net revenue/year
- SCHEDULING COMMITTEE CHAIR: Responsible for developing staff matrix while adhering to budget guidelines
- Investigating and evaluating online staffing software to match the new staffing matrix
- Gained approval through presentation to upper level management on purchase of said software
- Maintained clinical schedule for all ER staff (approximately 250 staff) to ensure staff retention and staff satisfaction resulting in decreased staff turnover by 12.89%
- STROKE TASK FORCE COMMITTEE: Instrumental in developing current Stroke Alert Protocol that set TGH as the number one stroke center in the region.
Clinical Nurse
Tampa General Hospital
01.2003 - 11.2013
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Identified and treated patients with chronic and acute health problems such as SCA, MI, arrhythmias, CHF, asthma, COPD and pneumonia according to hospital protocol
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Trained new staff on quality control procedures.
Education
Bachelor's Degree - Nursing
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, Utah04.2016
Associate's Degree - Nursing
KANSAS CITY KANSAS COMMUNITY COLLEGE
Kansas City, Kansas12.2003
Bachelor of Arts - Psychology
WILLIAM JEWELL COLLEGE
Liberty, MO12.1998
Skills
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Problem solver
- Process implementation
- Extremely organized
- Account assessment/analysis
- Strategic Planning
Certification
- Licensed Registered Nurse - December 2022 to Present
REFERENCES
Available upon request
Timeline
Territory Executive
ZOLL Cardiac Management Solutions
12.2017 - Current
Sales Support Representative
ZOLL MEDICAL
02.2016 - Current
Clinician
TAMPA GENERAL HOSPITAL
12.2013 - 02.2016
Clinical Nurse
Tampa General Hospital
01.2003 - 11.2013
Bachelor's Degree - Nursing
WESTERN GOVERNORS UNIVERSITY
Associate's Degree - Nursing
KANSAS CITY KANSAS COMMUNITY COLLEGE
Bachelor of Arts - Psychology
WILLIAM JEWELL COLLEGE
- Licensed Registered Nurse - December 2022 to Present
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