Jessica Wilburn
Guntersville,Al
Summary
With over 9 years of administrative experience, consistently providing exceptional team support and delivering excellent customer service. Proficient in utilizing multiple computer databases, and office automation software to efficiently handle tasks. Self-motivated worker able to accomplish assignments without supervision while ensuring strict adherence to state and federal regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Mortgage Loan Officer
Pilgrim Mortgage LLC
San Antonio/Garden Ridge
12.2015 - Current
- Perform assigned duties independently and in accordance with federal regulations while working under minimal supervision
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Partner with team members to increase loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Airborne Battle Management Systems
United States Air Force
01.2001 - 01.2006
- Held a secret clearance
- Managed database for Unit travel (100% Unit Readiness)
- Interpreted and applied policies, precedents, goals, objectives, and regulations, of functional financial oversight, budget formulation and budget execution as pertained to USAF, and Air Battle Managers
- Analyzed and evaluated periodic changes in fiscal budget, accomplished budgetary adjustments to meet operational needs
- Ability to gather, assemble and analyze data to prepare budget estimates, develop alternatives and make recommendations to resolve budget and funding problems
- Implemented budgetary and financial policies while planning, budgeting, researching, and scheduling team members' travel accommodations with the best value (negotiation techniques) in products and services, ranging from $30k - $200k; 15 - 20 times within a fiscal year (American, Canadian and Japanese merchants)
- Trained 200+ team members on changes and procedures; (100% Unit mobility readiness and Operational Risk Management) 3+ years’ experience.
Account Technician
Defense Finance and Accounting Services (DFAS)
11.1999 - 12.2000
- Compiled, identified and analyzed financial policies, regulations, constraints, objectives and available funds effectively accomplishing the DFAS mission, "Lead DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information consistently delivering first-class service and products." Performed maintenance of ledgers and accounting data, increased productivity
- Assisted supervisor technicians with maintaining complex account balances, reconciliation and researching discrepancies as part of DFAS $1.6 billion financial output
- Productivity increased (25 -50 invoices daily)
- Rectified a backlog, reduced interest paid to contractors and the number of past due invoices decreased by 75%
- Developed applicable solutions to problems and ensured corrective actions were completed for a zero-tolerance error rate
- Responded to customer inquiries with complete and accurate information, by returning telephone calls or in writing, on the progression of their inquiries with a 100% satisfaction rating
- Reviewed 300+ documents for correct authorizations and validity of accounting classifications
- Classified related transactions to proper account codes insuring $2 million dollars paid
- Inputted and posted data verified against source documents into automated account system.
Education
Residential Mortgage Loan Originator - NMLS #1448986
Champions School of Real Estate
San Antonio, TX03.2016
Bachelor’s Degree - Business Management
Huntington College
Montgomery, AL05.2013
Air Force Professional Leadership Course
Montgomery, AL08.2005
Skills
- Telework Experience
- Business Management
- Bachelor’s Degree
- Microsoft Office
- Excel Functions
- Analytical Problem Solving
- Database Management
- Understanding of regulations
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Client Account Management
- Licensed Mortgage Loan Originator
- Creditworthiness Determination
- Market Analysis
- Financial History Review
- Invoice Preparation
- Client Counseling
- Payment Schedule Computation
Additionalinformation
Volunteer service:
Relay for Life (2009-2013)
Shoe Box Ministry (2009-2013)
Share Our Strength – No Kid Hungry Campaign (2011-2013)
Stanhope Elmore High School Booster Club (2012)
Big Brother and Big Sisters Oklahoma City, OK and Anchorage, AK (2001-2003)
Habitat for Humanity Abilene, TX (2008)
Boy Scouts of America Wetumpka, AL, Anchorage, AK and Floresville, Tx (2005, 2012, 2015-2017)
Elf Louise San Antonio, TX 2007
Operations Christmas Child Wetumpka, AL and Wasilla, AK (2009-2014)
YMCA Wetumpka, AL (2009-2013)
Toys for Tots Foundation Wetumpka, AL and Anchorage, AK (2008-2014)
Christmas Angel Tree Anchorage, AK (2013-2014) Habitat for Humanity San Antonio, TX (2016-2018)
Veterans Association of Real Estate Professionals (2016-2022)
4-H Wilson County – Tower Lake Club (2016-2018)
Veterans Advocacy and Benefits Association (2017-2022)
Guntersville Ladies Civitan Club (2022-2023)
Guntersville Middle School PTA (2023-2024)
Timeline
Mortgage Loan Officer
Pilgrim Mortgage LLC
12.2015 - Current
Airborne Battle Management Systems
United States Air Force
01.2001 - 01.2006
Account Technician
Defense Finance and Accounting Services (DFAS)
11.1999 - 12.2000
Residential Mortgage Loan Originator - NMLS #1448986
Champions School of Real Estate
Bachelor’s Degree - Business Management
Huntington College
Air Force Professional Leadership Course