Jessica Wilburn

Picked and primed tobacco. Drove the harvester. Topped and suckered tobacco.

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.

• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Scheduled interviews with job applicants when required.
• Assisted with the preparation of payroll documents for processing.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Monitored office supplies to replenish needed inventory before depletion.
• Created spreadsheets to track data related to projects or departments.
• Tracked employee attendance records on a daily basis.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
• Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Maintained a high level of confidentiality in all areas of work.
• Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times.
• Answered phone calls and emails in a timely manner.
• Pitched in to help with office tasks during busy periods and staff absences.
• Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
• Greeted visitors in a professional manner and provided them with assistance as needed.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
• Managed busy calendar for executive team, planning and preparing meetings and communications.
• Answered telephones, directed calls, and took messages.
• Determined staffing requirements, interviewing, hiring and training new employees.