Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Natasha Sparks
General Manager
Cove City,NC
Summary
Overview
22
years of professional experience
Work History
Speedway
General Manager
07.2021 - Current
Job overview
- Fosters an environment focused on customer satisfaction
- Developed and executed strategic plans for business growth and expansion
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provides excellent customer service leadership for entire team while coaching and mentoring , ensures all staff complies with companies policy per operational manual, all staff stays in uniform.
- recruiting, hiring, scheduling ,coaching, disciplinary actions when needed ,termination with respect of store staff. ensures staff stays within authorized hours,
- utilizes daily documents, CRI workbook ,emails, weekly store controls Recap, store home page to stay within budget to meet corporate goals
- promotes and maintains a clean and organized store inside and out
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance within company policy
- Trained new employees on proper protocols, customer service standards and suggested selling to meet monthly goals
- Provides store support as needed, often work beyond hours required or scheduled or have a reliable back up in place
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained the next super stars leaders for speedway, often assistant managers
- perform and supervised all minor maintenance to eliminate inconvenience to the customers and maintained work orders
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Speedway
Assistant Manager/Customer Service Representative
06.2019 - Current
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Allied Universal Security/ Securitas Security
Security Officer
10.2017 - 04.2019
Job overview
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Smiths Food Pride
Office Manager 2 Years
08.2001 - 02.2017
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies including counted daily cash and volt. Bank deposits runs and cashed checks daily
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Over see Jr Staff ,Help with training ,lunch breaks, call outs, Break teals down ,set teals for next staff to open. Bag boys were promptly bagging groceries and helping customers
- Excellent customer service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Beafort Community College Washington, NC
GED
University Overview
Skills
- Expense Control
- Customer Retention
- Workforce Development
- Leadership Skills
- Operations Management
- Attention to Detail
- Team Building Practices
- Policies and Procedures
- Goal Setting and Performance Metrics
- Inventory Control
- Adaptability and Flexibility
- Budget Management
- Loss Prevention
- Staff Training
- Control of Expenses
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Speedway
07.2021 - Current
Assistant Manager/Customer Service Representative
Speedway
06.2019 - Current
Security Officer
Allied Universal Security/ Securitas Security
10.2017 - 04.2019
Office Manager 2 Years
Smiths Food Pride
08.2001 - 02.2017
Beafort Community College
GED
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