Dwayne Jackson
Gary,IN
Summary
Dynamic Sales Associate with proven success at Speedway, recognized for enhancing customer satisfaction and consistently exceeding sales targets. Skilled in cash handling and problem-solving, I foster strong customer relationships and collaborate effectively with team members to drive store performance. Committed to delivering exceptional service and maintaining a welcoming environment.
Overview
37
37
years of professional experience
Work History
Sales Associate
Speedway
08.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
7 Eleven
08.2018 - 08.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Exxon Mobil
06.1989 - 08.2018
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Austin Highschool
Chicago, IL06-1988
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Problem-solving
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Retail store operations
- Goal oriented
- Excellent people skills
- Reliable and punctual
- Upselling
- Professional demeanor
- Stocking and receiving
- Merchandise display
Timeline
Sales Associate
Speedway
08.2024 - Current
Sales Associate
7 Eleven
08.2018 - 08.2024
Sales Associate
Exxon Mobil
06.1989 - 08.2018
High School Diploma -
Austin Highschool